Manager, People Operations EMEA
Overview
The Manager, People Success leads employee lifecycle operations, overseeing transactional and compliance processes while enhancing the employee experience. The role defines the vision for the People Success Center, builds scalable processes, and manages a shared services team delivering HR support against SLAs. It also ensures HRIS data integrity and partners cross-functionally with HR, IT, Payroll, and Centres of Excellence to drive efficiency, compliance, and continuous improvement.
Responsibilities
- Develops and manages to a vision, strategy, and documentation of the end-to-end employee life cycle processes for People Success Center. This includes processes such as new hire processing, onboarding, employee job changes, terminations, and employee record management.
- Partners successfully with cross-functional team members inclusive of talent from COEs, IT and Payroll to deliver an exceptional experience across the employee life cycle.
- Leads and directs the work of Blackline’s People Success team supporting core HR administration, compliance, reporting, auditing, and other related practices.
- Supports the optimization of Blackline’s HRIS system by creating opportunities for automation and simplification of processes.
- Ensures effective communication and documentation of all process changes.
- Responsible for resolving a diverse scope of issues that may require deep analysis and an understanding of current business trends and in-depth knowledge of HR polices and regulations.
- Manages the rollout of new functionality and business process improvements to elevate the team’s ability to service the organization and enhance to employee experience. This includes delivering and/or coordinating periodic training to the team to deliver effective support.
- Builds and manages a high performing team that delivers superior customer service to employees and People Business Partners by providing timely and accurate responses to all inquiries and meeting SLAs.
- Ensures high standard of data accuracy and compliance.
- Creates content, documents processes, and shares information to enhance the employee and manager knowledge base through partnership with subject matter experts across the people team.
- Leads special projects from time to time.
- Performs other duties and projects as assigned.
Qualifications
BA/BS in related field is preferred, PMP or Six Sigma Certification a plus.
5-7 years of progressive growth supporting HR Organizations, leading business process improvements projects, and developing a self-service culture.
3+ years leading HR transactional support teams.
Experience collaborating with technical support teams such as HRIS and IT.
Strong working knowledge of HR compliance and regulatory requirements.
Experience with execution of HR compliance programs.
Experience using SaaS based HRIS systems required; Success Factors preferred.
Demonstrated ability to engage and drive high performing teams in a fast-paced environment.
Experience with data, metrics, and reporting.
Demonstrated project management skills and experience with system implementation.
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