Job Details
Starting Date: July 2026Contract type: Full-time and open-endedSalary: £34,904Location: London (Hybrid)Application closing date: 05/06/2026
About The Job
The IT Services Officer plays a key role in enabling Better Cotton’s global workforce to operate securely, efficiently, and collaboratively. By delivering reliable user support and maintaining robust digital systems, this role enhances organisational productivity and resilience. It directly contributes to Better Cotton’s mission by ensuring staff are equipped with the tools and infrastructure needed to support sustainable cotton farming communities worldwide.
The Challenge
Looking ahead to 2030, we are targeting reducing GHG emissions from cotton production by half, big cuts in synthetic pesticide use, improving soil health across our network, improving farm income, and supporting women’s empowerment among farmers and farm workers.
Responsibilities
- Deliver responsive and user‑focused IT support to enhance staff productivity and satisfaction.
- Administer systems and user access to maintain operational integrity and security.
- Collaborate on process‑improvement initiatives to streamline IT operations.
- Support IT project delivery to drive innovation and efficiency.
- Manage global IT equipment lifecycle to ensure availability and compliance.
- Maintain office IT equipment and provide in‑person support and maintenance.
- Work collaboratively with line managers to set clear, outcome‑based objectives aligned with organisational goals.
Experience & Qualifications
- A bachelor’s degree in computer science/information technology, or 2+ years of experience working in IT services or support roles, with focus on cloud‑based tools support and management.
- Experience in providing IT troubleshooting support, especially for users based elsewhere.
- Proven ability to collaborate effectively across different teams and cultures, strong relationship‑building skills and a service‑oriented attitude.
- Experience managing own workload to ensure support requests are prioritised effectively.
- Ability to learn new IT technologies on the go while providing support to staff.
- Data‑driven decision‑making: Uses analytics to evaluate issues and implement efficiency solutions.
- Effective communication: Tailors messages to engage, inform, and influence varied audiences.
- Technical competencies: Microsoft 365 suite (M365 Admin, SharePoint, OneDrive, Teams, Power Automate, Planner, etc), Microsoft Intune, Azure Entra ID, Windows OS.
- Fluency in English, written and spoken.
Benefits
- Competitive salary
- Hybrid working – 2‑3 days a week in the London office, option to work from anywhere up to one month a year
- Flexible core hours (10am‑4pm local time)
- Continuous learning and development
- Pension scheme
- Generous annual leave, public holidays, extra paid days, study/exam days, discretionary leave for life events
- Enhanced parental benefits
Working Arrangements
Full‑time (40 hours per week). Limited international travel required.
Equal Opportunity
Better Cotton Initiative is an equal‑opportunity employer committed to diversity and inclusion. All offers are subject to satisfactory references and appropriate screening checks.
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