Your New Organisation
Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.
Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovative environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.
Your New Role
Southend’s Commissioning Directorate are looking to appoint a full‑time Quality Support Officer in a fixed‑term capacity until Aug 2027.
The Quality and Improvement Team are responsible for ensuring that all providers deliver care services to adults in relation to the Care Act 2014 and the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (Part 3) (as amended).
These quality checks are completed before adults are placed and then continue to be monitored to improve the quality of care being delivered to individuals within the Southend area.
The new Officer will provide administrative support for the quality team and support the team with the improvement of the quality of care and support experienced by the residents of Southend City.
Key responsibilities include:
- Providing support with the inspection of services and the PAMMS validation process, taking accurate minutes for internal and external meetings, and compiling data and information to produce accurate reports.
- Monitoring service emails and processing service invoices.
- Booking venues for events and meetings and liaising with internal and external colleagues.
- Compliance with data protection and information governance requirements.
Within this position, hybrid working opportunities are available. However, you are required to be on-site at the Civic Centre a minimum of 2 days a week.
What You’ll Need to Succeed
To be shortlisted for this position, you must have GCSEs in Maths and English and be an advanced administrator with a proven background within the health and social care sector. You are required to have experience of collecting and collating information, working with finances and taking notes during meetings and acting on them.
Strong IT literacy skills are required, particularly in Excel, Word and PowerPoint, along with the ability to analyse, interpret and assess data and information and produce clear reports.
What You’ll Get in Return
When joining the council, you can enjoy a range of benefits:
- 25 days annual leave
- Flexible working
- Excellent training and development opportunities
Equal Opportunities
The Council is an equal opportunities employer. We welcome applications, regardless of race, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief.
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