Customer Service Advisor

Customer Service Advisor

Location: Stafford, ST16

Employment Type: Permanent

Industry: Luxury Motorhomes

Compensation

Salary: £27,000 + Bonus Structure

Why Apply?

• Stunning facilities & friendly supportive team
• Funded NVQs in Customer Service & Business Administration
• Clear progression opportunities
• Christmas bonus & company party
• Free use of company motorhome for leisure trips
• Weekly Friday jacket potato lunches
• Healthcare (optical & dental) + life insurance
• Competitive pension
• Performance-related bonus

About the Role

• Act as the customer’s main point of contact throughout the vehicle lifecycle
• Meet & greet customers and collect diagnostic information
• Liaise with workshop and allied departments
• Approve additional work and manage vehicle logistics
• Upsell products and services
• Update CRM with accurate customer and vehicle information
• Provide reception cover when required

What We’re Looking For

• Keyloop / Kerridge experience – Essential
• Previous customer service experience
• Professional, personable and organised
• Previous dealership background – Essential

Working Hours

Monday – Friday: 8am-5pm

1 in 3 Saturdays: 9am-1pm

Contact

Please call our Commercial team at the Walsall Branch

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