parts-advisor

Parts Advisor

Location: Salford Priors, Worcestershire

Salary: £28,000-£30,000 per annum depending on your skills and experience

We are a well-established manufacturer of agricultural, landscaping and vegetation management equipment, providing high‑quality machinery to customers across the UK and internationally. We value engineering excellence, continuous improvement, and investment in our people, and we invite you to help shape the future of the industry.

Key Responsibilities

• Respond to customer, dealer and engineer parts enquiries by telephone and email.
• Identify and source correct components using electronic parts catalogues and technical information.
• Process parts orders and quotations accurately and efficiently.
• Liaise with service, warranty and logistics teams to ensure customer requirements are met.
• Manage back orders and communicate lead times effectively.
• Support stock control and inventory management activities.
• Build strong relationships with customers and dealer networks.
• Maintain accurate records within the company’s ERP system.

Qualifications

• Previous experience as a Parts Advisor, Parts Sales Advisor, Parts Interpreter or similar role.
• Experience within agricultural machinery, plant equipment, construction machinery, commercial vehicles, ground care or industrial equipment sectors is advantageous.
• Strong customer service and communication skills.
• Ability to interpret technical parts information and diagrams.
• Good IT skills and experience working with parts management systems.
• Organised, proactive and able to manage multiple priorities.
• Team player with a positive and professional approach.

Benefits

• Competitive salary package.
• Company pension scheme.
• Ongoing product and technical training.
• Stable and growing business with an excellent reputation.
• Opportunity to work with industry‑leading equipment and technology.
• Long‑term career progression opportunities.

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