Operations Administrator

Job Description

We’re looking for an Operations Administrator to join our Operations team at our Stokenchurch office. The core function of this role is to deliver the operational requirements to ensure the app is full of vibrant content and that our retailers receive the best‑in‑class customer support.

Location

Stokenchurch, United Kingdom, HP14

Working Arrangement

Hybrid working available.

Salary

Up to £26,000 DOE (depending on experience)

Key Responsibilities

• To ensure that account tool‑kits (e.g. Field/Supplier documentation) are produced and dispatched to required standards and timescales.
• To ensure that account equipment is distributed, and asset management is completed in support of service delivery.
• Follow an audit/QC process on contracts, photographs and work completed.
• Ensure that working processes are documented.
• Participate in reviewing current working practices and procedures/systems.
• Represent the operational team at Field Meetings as required.
• Use relevant software/systems to maintain effective field support, e.g. Salesforce.
• Complete field visits and ensure that the learning from these visits is documented and shared as appropriate.

Behaviours / Attitude

• Ability to work under pressure and with a wide range of people.
• Ability to multi‑task and manage own deadlines, negotiating as appropriate.
• A positive reaction to change – in a fast‑moving environment, always with a can‑do attitude.
• A confident communicator who problem‑solves and flags potential issues, asking lots of questions to ensure understanding.
• Experience of MS applications (Outlook, Word, Excel, PowerPoint).

Benefits

• Salary: Up to £26,000.
• Hybrid working.
• Generous Holiday Package: 26 days of holiday plus bank holidays, extending by one day each year of service up to 31 days.
• Work‑Life Balance: Flexibility to buy and sell holiday days.
• Pension plan.
• Corporate Social Responsibility: Dedicated days for giving back to the community through charitable activities.
• Employee Assistance Programme: Up to 8 confidential face‑to‑face or virtual counselling sessions annually.
• DIGICARE+ App: Access to second opinions, counselling, nutritionist advice, and gym membership discounts in one place.

Inclusive Work Environment

At CPM, we are proud to foster an inclusive work environment. We believe in a workplace that celebrates the unique perspectives and skills of all individuals, believing this makes us stronger and more innovative.

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