Experienced Pensions Administrator Police & Fire Team (Hybrid or Rem

Role Overview

Process a range of Police & Fire pensions casework, including retirements, benefit estimates, transfers, commutations and benefit combinations, accurately and within agreed service standards.

Responsibilities

• Take end to end ownership of allocated cases, proactively managing workloads, dependencies and deadlines.
• Ensure all calculations, decisions and communications meet LPPA quality and assurance expectations.
• Provide clear, accurate and empathetic responses to member and employer enquiries, tailoring communication to individual needs and complexity.
• Proactively manage member and employer expectations, identifying potential delays or risks early and communicating clearly.
• Deliver a consistently positive, professional and member‑centric service experience.
• Apply up to date knowledge of LGPS regulations, legislation and LPPA guidance to all work activities.
• Ensure compliance with LPPA Data Protection, Information Security and GDPR requirements.
• Support quality assurance processes, including peer review, feedback activity and corrective action where required.
• Work independently with minimal supervision, prioritising workloads effectively in a high volume, SLA driven environment.
• Use LPPA administration systems and Microsoft Office tools efficiently to support productivity, insight and service delivery.
• Maintain accurate records and system data to support audit, reporting and service oversight.
• Work collaboratively with colleagues and wider stakeholders to resolve queries and share technical knowledge.
• Contribute to service improvement activity by identifying theme trends, risks or process improvements.
• Actively engage in learning and development to maintain and enhance technical and service capability.

Qualifications

• Proven experience in Police or Fire pensions administration, with the ability to manage complex casework independently.
• Strong numerical and analytical skills with high attention to detail and accuracy.
• Ability to work to deadlines while maintaining service quality and compliance.
• Excellent written and verbal communication skills, with a strong customer service focus.
• Ability to take ownership, problem solve effectively and escalations appropriately.
• Competent IT skills, including pensions administration systems and Microsoft Office (particularly Excel).
• Nice to have: experience working in a high volume, SLA driven Member Services environment.
• Nice to have: working towards or holding a recognised pensions qualification.
• 5 GCSEs or equivalent including Maths and English at Grade C or above.

Working Conditions

Remote/Hybrid Working with 2 days in Preston, Lancashire. Fully home‑working contracts will be considered for candidates living 50+ miles from our offices in Preston.

Full‑time, permanent basis. 37 hours a week. Salary circa £28k‑£32k depending on experience.

Benefits

• 25 days holiday, plus bank holidays and 2 additional concessionary days and day for your birthday, with the ability to buy and sell leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to Health or Dental Plan.
• Access to our Enhanced Employee Assistance Programme.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke Reward Discount Scheme Your Perk Site.
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston City Centre.

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