Scheduling Coordinator

Scheduling Coordinator at ASSA ABLOY Traka – Olney, UK

Do you have the ability to manage multiple priorities, coordinate resources effectively, and deliver excellent customer service in a fast‑paced environment? Become a part of ASSA ABLOY Traka’s team and build a career you can be proud of.

Responsibilities

• Schedule field engineers for reactive call‑outs, installations, and preventative maintenance activities, ensuring optimal resource utilisation.
• Act as a key point of contact for customers and internal stakeholders, coordinating appointments and providing timely updates.
• Maintain accurate records within service management systems, assist reporting, KPIs, and data integrity.
• Assist operational processes including quotations, invoicing, stock coordination, and service contract tracking.
• Partner with engineering, project, and support teams to ensure smooth delivery of services and resolve scheduling challenges efficiently.

Qualifications

• Experience in scheduling, coordination or administrative roles, ideally within a service or operations environment.
• Highly organised, with the ability to prioritise tasks and manage a high-volume workload in a fast‑paced setting.
• Strong communication skills, with the ability to build relationships with customers and internal teams.
• Confident using IT systems, including CRM or service management tools (e.g., ServiceNow) and Microsoft Office.
• Proactive, positive attitude and strong problem‑solving skills, with the ability to adapt to changing priorities.

What we offer

• 25 days holiday plus bank holidays.
• Exgratia day for Christmas Eve.
• Access to an online benefits portal.
• ASSA ABLOY Family Brand discount (Yale).
• 3× annual salary life cover.
• Company pension scheme standard 5%.
• Annual discretionary bonus.
• Access to Employee Care scheme.

We are building diverse, inclusive teams and encourage applications from everyone who can see themselves working with us. If you have any questions about the role or the process, email Giulia Virde, Talent Acquisition Business Partner, at giulia.virde@assaabloy.com.

To learn more about us, visit www.assaabloy.com.

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