Call Centre Operator

Call Centre Operator

At EE, we are looking for a Call Centre Operator to join our Merthyr Sales Team. This role involves speaking with customers over the phone, understanding their needs, building relationships, and matching them with the right EE products and services.

Benefits

• Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
• Online GP: 24/7 access to a private GP for you and your immediate family
• Paid Carer’s Leave: Market‑leading carers leave with up to 2 weeks off
• Family Leave: Equalised maternity, paternity and adoption leave – 18 weeks full pay and 8 weeks half pay in the first year
• Huge Discounts: Save on EE and BT products, including mobile and broadband
• Career Development: Ongoing support to help you grow your skills and develop
• Volunteering Days: Paid time off to give back to your local community
• Optional Private Healthcare and Dental: Protection for you and your family

Responsibilities

• Speak with customers over the phone to learn what matters most to them
• Build relationships and recommend the appropriate EE products and services
• Achieve and exceed sales targets and deliver results
• Collaborate with the team to share ideas and celebrate success
• Use training, tools, and support to build confidence and meet performance goals
• Maintain flexibility by planning breaks or bank time off as needed

Location: Cwm Dulais, West Glamorgan, UK

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