Customer Service Representative

We are looking for a motivated and customer-focused individual to join our Sales Team as an Customer Service Representative. This is a fantastic opportunity for someone with strong communication and relationship-building skills who enjoys working in a fast-paced office environment and delivering excellent customer service.

Role

In this role, you will be responsible for maintaining existing customer accounts, processing orders, supporting the wider sales function, and helping to ensure a smooth day-to-day operation within the department. You will also provide support to the Internal Sales / Customer Service Supervisor and assist with mentoring and guidance across the team.

Key Responsibilities

• Build and maintain strong relationships with existing customers via telephone and ema
• Process sales orders, customer enquiries, complaints, and general administration tas
• Communicate sales opportunities to the Business Development Te
• Liaise with internal departments including Product Control, Transport, Repro, Technical, and External Sales to meet customer requiremen
• Support the mentoring and training of new and existing team membe
• Assist with the smooth running of the department and deputise for the Supervisor when requ
• Monitor customer stock levels and help prevent shortages or redundant sto
• Support continuous improvement of internal sales systems and procedur
• Ensure company standards relating to Health & Safety, Quality, Hygiene, Environmental, and Equal Opportunities policies are maintain

About

We are looking for someone who

• Self-motivated, enthusiastic, and organi
• Confident communicating with customers and colleag
• Positive, helpful, and professional in their appro
• Able to build strong working relationships across te
• Comfortable working in a busy and fast-paced environm
• A strong team player with a flexible attit

Skills & Experience

• Previous experience in customer service, internal sales, or account management prefe
• Excellent communication and administration sk
• Good attention to detail and problem-solving abi
• Experience using office systems and handling customer or
• Ability to prioritise workload and work independently when requ

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