Fire Control Operator

Hereford & Worcester Fire and Rescue Service

Salary: £28,865 – 36,937 per annum

Employment: Permanent

Hours: 42 hours per week

Location: Southwell House, Hindlip Park, Worcester, WR3 8SP

Overview

Fire Control is central to our emergency response. Control staff deal with 999 calls, mobilise fire crews and support ongoing incidents to ensure their safe resolution. We are looking for individuals with the potential to undertake the role of Firefighter (Control), also known as fire control operators, to support current and future organisational objectives.

Responsibilities

• Handle incoming 999/112 and non-emergency calls, ensuring all relevant information is accurately obtained and recorded.
• Provide advice and reassurance to callers requiring the assistance of the Fire Service.
• Mobilise the correct resources to incidents in accordance with Fire and Rescue Service policies, procedures and instructions.
• Transmit, receive and record messages accurately using digital radio and provide additional information/support as necessary.
• Carry out routine equipment tests, recognising and reporting any faults.
• Liaise with external agencies such as the Police, Ambulance and utilities services.
• Maintain resource availability records to ensure information is accurate and up to date.

Qualifications

• Minimum of 18 years of age at the time of commencing employment.
• Live and work in the UK without any restrictions.
• No unspent criminal convictions.
• Hold GCSE grades C/4 (or above) in Maths and English, or equivalent.
• Fluent in spoken English.

Attributes

• Excellent communication skills.
• Good keyboard and ICT skills, including the ability to type on a keyboard.
• Calm and confident when working under pressure.
• Good problem solving and decision making.
• Desire to work with members of the community.
• Team player with the ability to work independently when required.
• Excellent multi-tasking skills.
• Positive in your approach and committed to learning and development.
• Prepared to work a shift duty system including nights, weekends and public holidays.
• Take responsibility to represent Hereford and Worcester Fire and Rescue Service at all times.

Background Check

This role will be subject to non‑Police Personnel Vetting Level 2 (NPPV2).

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