Salary: Starting from £25,000.00 (depending on experience) + bonus potentialWorking hours: 35 hours per week, Monday to FridayDuration: PermanentLocation: Taunton
About The Role
Lloyd & Whyte, proudly part of Benefact Group, are looking for a Customer Service Adviser to join the Affinity GI team in their Taunton office. As a Customer Service Adviser you will be ambitious and seeking to develop your career in insurance. You will be responsible for providing exceptional service and advice to clients in order to maximise client satisfaction, maintain high retention levels and achieve income targets in support of the business strategy.
What you’ll be doing
- Provide a proactive and responsive renewal service using best endeavors to retain clients at renewal through promotion of key selling features and effective liaison with insurers
- Provide professional support and advice to clients throughout the life cycle of the policy ensuring high levels of service and client satisfaction
- Ensure all policy administration is dealt with in a professional and timely manner
- Underwrite scheme policies within underwriting authority level & referral guidelines
- Be proactive and maximise all business opportunities making clients aware of alternative products (generating leads), advising clients of potential gaps in cover and promoting insurance reviews with clients wherever possible
What you’ll need to have
- Demonstrate our values of Fun, Supportive, Professional, working in Partnership and Ambitious
- Confident and capable of building rapport over the telephone to provide an excellent client experience
- Ability to work in a regulated, compliant and client focused environment
- Organised, resourceful, deadline driven and supportive of the wider team
- Quality orientated with great attention to detail
What makes you stand out
- Chartered Insurance Institute Certificate in Insurance
- Previous customer service experience
What we offer
- 28 days annual leave plus bank holidays
- Your birthday off
- Group Personal Pension
- Bonus scheme
- A holiday buy scheme
- An array of health and wellbeing benefits, company cash plan, income protection and life assurance
- Enhanced sick pay and parental leave
- Support and funding toward study and professional qualifications
- Paid time off for volunteering
Hear from the hiring manager
“We’re looking for a confident, motivated individual who enjoys speaking with people and would like to grow a career in insurance. If you are target-driven, have excellent communication skills and want to be part of a growing friendly team, we’d love to hear from you.”
Equal Opportunity Statement
We welcome applications from everyone.
#J-18808-Ljbffr…