Relay UK Call Handler – Make Every Word Count
Glasgow (G2 8LA)
£13.97 – £32.55 per hour (shift‑dependent)
37.5 hours per week | 5 days over 7 (incl. weekends & bank holidays)
Start Date: 20/07/2026
4 weeks full‑time training (100% attendance required)
What You’ll Be Doing
Real‑Time Communication
Convert spoken words into text instantly and accurately. Support Relay UK calls, Directory Enquiries, and more.
Communicating With Care
Stay calm, patient, and empathetic, especially during difficult or emotional calls. Provide a reliable lifeline for users who depend on you.
Attention to Detail
Your precision keeps conversations flowing smoothly. Your accuracy ensures clarity and safety, especially in urgent situations.
What We’re Looking For
- Outstanding Typing Skills (Essential) – You must type 50+ words per minute with 98% accuracy. Typing will be tested during the application process.
- Clear, empathetic communicator.
- Able to stay composed under pressure.
- Strong attention to detail.
- Able to follow processes and think critically.
Shift Patterns
We have different options available with shifts falling between 6 am and 11 pm. Shifts could be on a weekend.
Rewards & Benefits
- Competitive pay and overtime opportunities.
- Fully paid, comprehensive training.
- Career progression opportunities.
- Access to the Blue Arrow training portal.
- Pension scheme.
- 28 days paid holiday.
Application Process
- Pre‑screening call & typing assessment (50 WPM & 98% accuracy).
- Teams interview.
- Client interview & typing assessment.
- Pre‑employment checks: DBS, references.
Ready to Make a Real Difference?
If you want a role where your typing skills genuinely help people and where every word you type matters then apply today and become part of a team that keeps essential communication flowing.
We proudly welcome applications from all backgrounds and strive to be an inclusive employer.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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