Job title: Customer Services Assistant – London Transport Museum (LTM)
Salary: £27,100.00-£28,050.00
Grade: Band 1
Contract type: TfL
Reference: 4282
Team: Retail
Contract details: Permanent/ Full time – working across a 5-day rota per week, including regular weekend shifts.
Location: London Transport Museum
Application closing date: 17th June at 23.59
All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.
About Us
London Transport Museum is the world’s leading museum of urban transport, welcoming hundreds of thousands of visitors each year. We bring London’s transport history to life through engaging exhibitions, collections and experiences. Our Customer Services team is at the heart of this, creating memorable and enjoyable visits while supporting a busy and successful retail operation.
About The Role
We are looking for Customer Services Assistants to join our team and deliver outstanding service to customers in our Museum shop. This is a varied and hands‑on role where you will welcome customers, support retail operations, and ensure the shop is well presented and fully stocked. You’ll play a key part in creating a positive, safe and engaging experience for every customer.
You will work closely with supervisors and managers, responding to customer needs, resolving queries and supporting the smooth day‑to‑day running of the Museum.
Key Accountabilities
- Welcome and engage customers, delivering a consistently high standard of service.
- Anticipate customer needs and respond effectively to queries or issues.
- Maintain high standards of shop presentation, cleanliness and stock levels.
- Follow all financial, stock control and operational procedures.
- Support safe working practices and respond appropriately to any issues.
- Work collaboratively with colleagues who work in retail office team.
Skills, Knowledge & Experience (essential)
- Experience in a customer‑facing role (retail, hospitality, visitor attraction or similar).
- Excellent communication and interpersonal skills.
- A proactive approach to delivering great customer service.
- Ability to work effectively as part of a team.
- Good numeracy and literacy skills.
- Basic IT skills (e.g. Microsoft Office).
- Ability to remain professional and calm in a busy environment.
Benefits
- Final salary pension scheme.
- Free travel for you on the TfL network.
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home.
- 29/30 days annual leave plus public and bank holidays.
- TfL is committed to work‑life balance, operating a hybrid working approach where business and role requirements allow.
- Private healthcare discounted scheme.
- Tax‑efficient cycle‑to‑work programme.
- Retail, health, leisure and travel offers.
- Discounted Eurostar travel.
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs to make the process fair.
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