Assistant Manager – London, Victoria Area

Assistant Manager

Full Time (42hr per week) / Early Start 4am

Key Responsibilities

• Support the General Manager in overseeing daily store operations to ensure everything runs smoothly. Help lead and motivate the team to deliver outstanding customer service and consistently high-quality food, while fostering a positive and inclusive work environment built on teamwork and camaraderie. By leading from the front, ensure exceptional customer experiences and resolve any issues promptly. Assist in training and developing team members, helping them grow professionally within Pret. Working closely with both front‑of‑house and back‑of‑house teams, contribute to efficient service, uphold health and safety standards, and support stock control through stock ordering, stock takes, and waste reduction.
• Act as a champion within the shop, coaching and mentoring team members, protecting Pret’s standards and spirit, and keeping spirits high. Demonstrate passion for helping the shop thrive and the people in it grow.

Qualifications

• Be kind, honest and generous; bring genuine warmth and authenticity to work.
• Share our passion for exceptional customer service.
• Show joy daily through small acts of kindness, such as giving away a free coffee on the house.
• Have experience in retail or hospitality, and have led a team, driven profit, and delivered great customer experiences while maintaining high energy and standards.

Benefits

• Salary from £34,654
• 15% quarterly bonus
• 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days after longer tenure.
• Free private medical cover, with option to add family or partner at an additional cost.
• 4% pension contribution matched by Pret, rising to 5% after 5 years.
• Life assurance at 3× annual salary.
• Loyalty award for 5, 10, 15, 20 years’ service.
• Flexible Benefits Platform with lifestyle discounts.
• Season ticket loans.
• Healthcare cash plan.
• Financial wellbeing provisions.
• Free mortgage services.
• Sabbatical after 3 years.
• Opportunities to support Pret Foundation and community initiatives.
• Comfortable free shoes to wear on shift.

Diversity and Inclusion

We welcome applicants from diverse backgrounds, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let us know if you need any adjustments or support during the recruitment process.

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