Role Details
Temporary Certification Operations Associate
Location: Paddington
Pay: £15 per hour
Start Date: Wednesday 25th March 2026
Duration: 3 weeks with possible extension
Hybrid: Thursday & Friday in the office, plus one other day
What You’ll Do
- Execute a wide range of tasks that enable learners to successfully complete their programs, including processing and reviewing apprentice end-point assessment materials and ensuring timely submissions to awarding organizations.
- Audit and quality‑assure data and documentation, ensuring accuracy and consistency, and provide a single source of truth for learners and stakeholders.
- Investigate and resolve issues that arise with learners and employers, taking ownership of problems and communicating effectively with all parties to ensure quick and satisfactory resolutions.
- Work closely with internal teams, including Delivery and Learner Enablement, and external assessment partners, ensuring cross‑functional activities are well‑planned, communicated, and coordinated for a seamless experience for apprentices.
- Identify and recommend enhancements to operational processes and ways of working to increase productivity and deliver exceptional service to learners and stakeholders.
- Assist the Operations Manager with ad hoc reports, special projects, and strategic initiatives as needed.
Key Skills Required
- Outstanding attention to detail and a problem‑solving attitude
- Excellent prioritisation and time‑management skills
- A passion for processes and a drive to get tasks done
- A strong team‑player mentality
- Strong written communication skills
- Previous experience in a time‑sensitive operations team
Why Join Us?
This is your chance to be part of a vibrant team dedicated to empowering learners. You will be part of a supportive environment where your contributions are valued and recognised.
Office Angels is an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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