Executive Housekeeper

Job Summary

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with associates to ensure property guestrooms, public space and associate areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and associate satisfaction by driving the GSS and ES whilst maintaining the operating budget.

Core Work Activities

Managing Housekeeping Operations

• Ensures guest room status is communicated to Front Desk in a timely manner.
• Works effectively with Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check‑outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all associates have proper supplies, equipment and uniforms.

Managing Departmental Costs

• Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals.
• Understands impact of department’s operations on overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers associates to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Conducting Human Resources Activities

• Participates as needed in investigation of associate accidents.
• Supervises staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Ensures associates understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to SOPs and LSOPs and support the Peer Review Process.
• Observes service behaviors of associates and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow‑up training as necessary.
• Participates in associate performance appraisal process.
• Assists in interviewing and hiring associate team members with appropriate skills.
• Supports departmental orientation program for associates.
• Participates in associate progressive discipline procedures.

Candidate Profile

Education and Experience

• High school diploma or GED; 2 years experience in housekeeping or related professional area.
• 2‑year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Management Competencies

Leadership

• Professional Demeanor – Exhibiting behavioral styles that convey confidence and respect, representing Marriott.
• Problem Solving and Decision Making – Identifying and understanding issues, obtaining information, evaluating alternatives.
• Adaptability – Maintaining performance level under pressure or changing circumstances.

Managing Execution

• Driving for Results – Setting high standards, assuming responsibility for work objectives, proactively taking actions.
• Building and Contributing to Teams – Leading and participating as a member of a team to move toward common goals.

Building Relationships

• Co‑worker Relationships – Building openness, trust, confidence among team members.
• Customer Relationships – Developing and sustaining relationships based on customer needs.
• Fostering Inclusion – Supporting diverse associate styles, motivations, and cultural perspectives.

Generating Talent and Organizational Capability

• Talent Management – Providing guidance and feedback to develop skills needed for objectives.

Learning and Applying Personal Expertise

• Technical Acumen – Understanding and utilizing professional skills and knowledge in a specific functional area.
• Cleaning Materials, Equipment, and Techniques – Knowledge of cleaning chemicals, equipment, PPE.
• Housekeeping Tracking and Inventory – Knowledge of inventory and purchasing policies, systems, logs.
• General Housekeeping – Knowledge of procedures for cleaning public areas, trash handling, room replenishment, stain removal, floor care, etc.
• Everything In Working Order (EIWO) – Inspecting guest room components for functional deficiencies.
• Environmental Sustainability – Knowledge of products and procedures that reduce recycle reuse resources.
• Preventative Maintenance – Knowledge of cleaning programs to extend material life.
• Purchasing and Materials Management – Knowledge of vendor identification, contract negotiation, supply requisition, inventory control.

Basic Competencies

• Basic Computer Skills – Using basic hardware and software.
• Mathematical Reasoning – Ability to add, subtract, multiply, divide quickly and correctly.
• Oral Comprehension – Ability to listen and understand spoken information.
• Reading Comprehension – Understanding of written sentences and paragraphs.
• Writing – Communicating effectively in writing for appropriate audience.

Compensation

Competitive salary

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