Medical Receptionist

Medical Receptionist

Closing date: 26 June 2026Location: NHS North Of England Commissioning Support Unit

The Medical Receptionist provides front‑line support to patients and ensures the smooth day‑to‑day running of the reception service. Key duties include greeting patients, managing appointments, handling telephone calls, processing registrations, relaying messages to clinicians, responding to enquiries, arranging home visit requests, handling specimens, and maintaining reception and consulting room supplies.

Job responsibilities

• Greet patients politely and maintain an efficient appointment system.
• Manage patient flow to and from consulting rooms, monitoring queues via telephone and face‑to‑face interaction.
• Inform patients of clinician delays, urgent extras, and non‑NHS charges; accept payment and issue receipts.
• Explain practice arrangements and registration procedures to new and temporary patients.
• Respond to queries and requests from patients and visitors.
• Enter and manage home‑visit requests with all necessary information.
• Handle emergencies efficiently.
• Maintain supplies for consulting rooms and keep reception areas clean and tidy.
• Handle specimens as per protocol.
• Operate appointment system – book, monitor and report overloads to the Reception Supervisor.
• Operate telephone system – receive, make, divert calls and take messages.
• Provide non‑clinical patient care, ensuring confidentiality and privacy.
• Maintain knowledge of computer/clinical system and report issues to the supervisor.
• Report maintenance matters and support health & safety and confidentiality procedures.

Qualifications

• NVQ Level 2 (or equivalent) in Maths and English.
• Minimum of 6 months work experience in a paid or voluntary role.
• Experience working directly with the public in a busy customer‑service environment.
• Experience in an administrative office setting.
• Experience as a medical receptionist (preferred).

Skills

• Excellent communication skills (written and oral) and polite telephone manner.
• Competent in the use of Office and Outlook; basic keyboard inputting skills.
• Effective time‑management, planning and organising.
• Good interpersonal skills and ability to work autonomously or as part of a team.
• Problem‑solving and analytical skills.
• Ability to follow policy and procedure.
• Previous use of a computerised patient information system.

Personal Qualities

• Flexible, motivated and well‑motivated.
• Team player.
• Professional and diplomatic when dealing with sensitive issues.
• Committed to maintaining patient confidentiality and delivering high‑quality service.
• Flexible attitude to work.
• Able to work as part of a team.
• Well motivated.
• Able to deal with sensitive issues with tact and diplomacy.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.

Employer

NHS North Of England Commissioning Support Unit

#J-18808-Ljbffr…