Overview
Softcat is a publicly listed business with over 3,000 employees, predominantly based across offices in the UK and Ireland, and a small number internationally. Softcat provides industry‑leading technology solutions and builds trust through service experience and delivery.
Your role
The Head of Workspace Services will develop, deliver and communicate the Workspace Services strategy in support of Softcat’s overall Technology Strategy. You will work with other business leaders to ensure service departments are prepared to act efficiently and effectively, maximise returns on product and service investments, and deliver a relevant and aligned proposition to new and existing customers.
Responsibilities
- Accountable for the Workspace Services strategy, ensuring it supports and drives Softcat sales performance.
- Collaborate with the sales leadership team and sellers to achieve Workspace Services sales budget year‑over‑year.
- Act as a permanent member of the Tech Tower Councils, representing key stakeholders and providing clear direction and regular communication.
- Chair the Service Councils for Workspace, ensuring the right services are in the portfolio and driving collaboration to maintain high‑quality customer experience.
- Champion Workspace service priorities across all relevant customers, aligned with the sales strategy.
- Ensure delivery teams are well aligned and supported, working with department leads to establish processes, capacity, and customer centricity aligned with Softcat goals.
- Manage technology opportunities to ensure Softcat continues to deliver solutions across the portfolio.
Qualifications
- A leader in technology innovation, skilled at engaging stakeholders, executives, and suppliers with a commercial approach.
- Experience from a prior Workspace services role or senior technologist role across multiple sectors.
- Experience operating at a senior leadership level, either as an individual contributor or leading teams.
- Exceptional interpersonal and influencing skills, with a proven history of building relationships across the wider business and a network of senior industry contacts.
- Passionate about developing teams and individuals and collaborating across departments to achieve outcomes.
Benefits and flexibility
- Hybrid working
- Flexible hours—flexing start and finish times during the day
- Flexibility around school pick‑up and drop‑offs
We recognise that everyone is different and that the way in which people want to work and deliver at their best varies. In this role, we can offer flexible working patterns.
If you have a disability or neurodiversity, we can provide support or adjustments throughout the recruitment process or for mitigating circumstances. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/.
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