Receptionist

An exciting opportunity to join our Front of House team at our super‑boutique hotel, The Londoner as a Receptionist. This role offers forward career progression for the right candidates.

Overview

• Amazing opportunity to join the Front of House Team at The Londoner Hotel as a Receptionist.
• Handle all aspects of the guest journey, delivering maximum service delivery when doing check‑ins and check‑outs, rooming and providing general London knowledge.
• Handle cash payments and a float in accordance with the company standards.
• Respond to all guest communication professionally, ensuring personalisation and customisation to deliver service excellence.
• Assist with the daily completion of admin tasks within the department.
• Anticipate guest needs, ensuring that all guest requirements during their stay are fulfilled in a way that makes them feel special and recognises returning guests. Promote hotel amenities and outlets and arrange in‑house services as required.
• Ensure that information is gathered about each guest in order to update our client database, making proactive use of guest details to provide a truly personal service.

About You

• Previous hotel reception experience is required, ideally within a 4‑ or 5‑star hotel operation.
• Previous experience with IT applications including Opera, Office 365, Sales Force and Review Pro.
• Demonstrates excellent attention to detail and customer service skills.
• Impeccable command of the English language both written and spoken.

Company Benefits

• Competitive salary
• 28 days Holiday per annum including Bank Holidays, increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recom‑end a Friend Scheme of up to £500 per friend recommended
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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