Golborne Medical Centre is looking for a part-time Receptionist/Administrator to join our friendly team. The successful applicant will be enthusiastic and confident in dealing with members of the public in a calm and professional manner, whilst delivering excellent customer service.
Shifts are flexible: Morning (8:00 am–1:00 pm) and Afternoon (1:00 pm–6:30 pm). This can be agreed.
Main duties of the job
- Welcoming all patients and visitors to the surgery
- Dealing with enquiries from patients and external agencies in person and over the telephone.
- Processing prescription requests.
- Signposting patients to the correct service.
About us
We are a long‑established GP practice with approximately 5,400 patients.
The team consists of:
- 4 GP Partners
- 1 Practice Manager
- 1 Secretary
- 2 Health Care Assistants
Job responsibilities
- Making appointments
- Prescription requests
- Giving out results where appropriate
- Ambulance transport bookings
- Deal with home visit requests
- Deal with general enquiries
- Contacting other providers
- Register new patients and temporary residents
- Greet and direct patients and visitors
- Book appointments
- Hand out prescriptions
- Ensure outstanding queries are explained and handed over to the next shift, as necessary
- Respond to needs of our clinical team during surgery
- Collect fees from patients for non‑NHS services
- Deal with general enquiries and complaints
- File medical notes
- Deal with requests for repeat prescriptions
- Raise prescriptions as per Practice protocols
- Deal with queries relating to repeat prescriptions
- Input and extract information from Practice computer system
- Observe health and safety guidelines at all times
- General housekeeping (e.g., keeping reception and waiting areas tidy)
- Maintain confidentiality at all times
- Participate and continue personal development
- Observe equality & diversity guidelines at all times
- Treat all patients, colleagues and visitors with dignity and respect at all times
- Any other reasonable duties as necessary
Pre-Checks
- Enhanced DBS is mandatory
Qualifications
No specific qualifications mentioned.
Experience
- Experience of working within an NHS reception/administration team
- Experience of dealing with the general public (face to face and over the telephone)
- Excellent telephone manner
- Confident with GP IT systems
- Experience of working within NHS / GP surgery
- Experience of working with clinical systems
- Only those with NHS experience will be considered; other applications will not be acknowledged.
Location
- Ideal applicant will be local and within 5 miles of this surgery
- Basic IT skills
- Flexible with working hours
Working Hours
- Must be able to work morning and/or afternoon shifts: Morning shifts 8:00 am–1:00 pm, Afternoon shifts 1:00 pm–6:30 pm. Some flexibility may be available within these hours.
- Flexibility to provide additional cover for staff sickness or annual leave when needed.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission to the Disclosure and Barring Service to check for any previous criminal convictions.
Closing date: 25 June 2026.
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