Retail Sales Assistant/Driver – Haslemere (40 Hours)

The Role

As a Sales Assistant you’ll support your store team with driving sales performance and the day‑day running of the store, delivering exceptional customer service and experience to optimise KPI performance.

Key Responsibilities

• Drive store performance by maximising sales opportunities and supporting the team to meet and exceed targets through KPI delivery.
• Deliver exceptional market‑leading customer service to drive business growth through customer loyalty and repeat purchases.
• Offer customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Sell the story, not the discount, demonstrating and sharing a passion for product through an in‑depth knowledge of the range.
• Taking ownership of wine knowledge, constantly learning about products to support a WSET qualification and confidence in selling.
• Take accountability and pride for the physical appearance and maintenance of the store, both internally and externally.
• Involved in all operational tasks required for the day‑day running of a Majestic Wine store – including delivering wine, merchandising stock deliveries and calling valued customers to drive sales opportunities.
• Continue to identify opportunities to improve operational efficiency and feed ideas back to the wider team for implementation.
• Remain fully compliant, safe and legal by following internal policies, processes and completing mandatory training.
• Be an example of Majestic’s Ways of Working and provide support for more junior team members, feeding back to the Store Manager as appropriate.
• As a key holder, understand opening and closing compliance and be confident to operate the store independently.

Key Skills & Knowledge Required

• Excellent time‑management, delegation and problem‑solving skills.
• Demonstrate ability to deliver exceptional customer experience and service to every customer.
• Self‑motivated, able to thrive when working alone and as part of a team.
• A can‑do attitude with a passion for seeing problems through to solutions.
• Adaptable and resilient to meet the ever‑changing demands of the business.
• Excellent communication and time‑management skills.
• Wine knowledge beneficial but passion to learn more is essential to pass level 2 WSET qualification.
• Hold a full UK manual‑transmission driving licence for at least 12 months with no more than 6 penalty points.

Benefits

• Competitive salary.
• Up to 20 % staff discount.
• Career development opportunities – nurturing internal talent with training schemes.
• Uniform provided.
• Access to Retail Trust: retail rewards with immediate savings on discount e‑vouchers, discounted reloadable shopping cards, gift vouchers, discounts up to 30 %, free counselling and support phone line.

Job Specifics

• Contract: permanent.
• Hours: 40 hours per week, including evenings and weekends.
• Driving is a key part of the role; candidates must have a full UK manual driving licence held for at least 12 months.

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