Panel Services Executive
It is a Part‑time position – 29.2 hours, 4 days a week, based at Westgate, Hanger Lane.
We help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in‑depth intelligence into paid, owned and earned media, our global coverage and local expertise enable better understanding of media audiences and their relationships with brands.
Fifty5Blue is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else.
Our Panel Service Executives are the key relationship holders between Kantar and our Origin and Screenwise panel members, delivering an excellent level of service and important support to our panel. In the role of Panel Service Centre Executive, you would work closely with our Regional Solution Techs and all other internal teams to ensure a seamless client‑centric service to our Panel.
Tasks & Responsibilities
- Contact panel members to book appointments for our Solutions & Service Techs to visit, either a first‑time installation or revisit.
- Respond to incoming calls from panel members and record the outcome of calls in the contact history database.
- Make outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering.
- Liaise with technicians whilst in panel member homes to perform interactive tests and quality checks.
- Capture information from technicians about the equipment in the panel members homes and update a central database.
- Collaborate with Continuous Improvement (CI) agents to identify and address areas for improvement in the service.
- Provide support on ad hoc projects and initiatives.
- Conduct validation checks to identify any issues with data held against a home that could impact data processing.
- Work with the wider team to ensure SLAs (Service Level Agreements) and project deadlines are met.
Your Profile and Key Skills
- Excellent communication and relationship building skills with internal stakeholders and panel members.
- Polite and professional telephone manner with a positive attitude toward problem solving.
- Proactive and strong self‑motivated team player who is happy to lend a hand when needed.
- Ability to work in a fast‑paced environment with demonstrable experience of working to deadlines.
- Perform tasks efficiently with a high level of accuracy.
- Good organisational and administrative skills with a focus on prioritisation and timely completion.
- Ability to multitask with a flexible attitude to work.
Country
United Kingdom
Why join Fifty5Blue?
We pride ourselves on understanding people, and what makes us think and act the way we do. Equality of opportunity for everyone is our highest priority, and we support our colleagues to work in a way that supports their health and wellbeing. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities. We welcome applications from all backgrounds.
#J-18808-Ljbffr…