Membership & Branch Support Executive

Membership & Branch Support Executive

Permanent, £36,000. Hybrid working – 2 days London office / 3 days home based.

Are you a highly organised individual with strong stakeholder management skills and experience supporting projects, events, or committees? This is an exciting opportunity to join a friendly, professional, and well-established membership organisation with a collaborative culture and a strong sense of community. Supporting a global network of over 100 branches, this is a varied role where you will work closely with volunteers, committees, and internal teams to drive engagement, support events, and contribute to key projects across the organisation.

Main Duties & Responsibilities

• Provide ongoing support to new and existing branches within a global network.
• Act as a key point of contact for branch committees, supporting day-to-day queries as well as longer-term initiatives.
• Lead and support branch-related projects, including planning, coordination, and tracking progress to ensure successful delivery.
• Act as Committee Secretary for key committees, coordinating meetings, taking minutes, and tracking actions.
• Support branches with event promotion, programme development, and member communications.
• Assist in the development and launch of new Chapters and Branches, including guidance on business planning and setup.
• Maintain accurate branch records and data within the CRM system (Salesforce experience desirable).
• Support reporting and performance tracking of branch activity, contributing to dashboards and insights.
• Work closely with Marketing to support campaigns related to branch and member engagement.
• Collaborate with Membership, Marketing, and Events teams to align activity and improve overall member experience.
• Attend events, committee meetings, and networking functions as required.
• Ensure compliance with governance, policies, and procedures, including election protocols.

Experience Required

• Experience working within a membership organisation or supporting committees.
• Experience leading or supporting projects, with the ability to manage multiple priorities.
• Strong interpersonal skills and confidence engaging with a wide range of stakeholders, including at events.
• Excellent organisational and time management skills, with the ability to meet tight deadlines.
• Experience of working in a support role (e.g. team support, coordinator, PA/EA or similar).
• Competence in Microsoft Office, including Excel, and experience using databases/CRM systems.
• Experience in writing marketing copy or supporting email campaigns (desirable).
• Excellent written and verbal communication skills.

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