Team Leader, Customer Care & 24/7 Service Excellence

MTVH is seeking a motivated Team Leader for its Customer Contact Centre in Beeston, Nottingham. The role involves leading daily operations, managing performance, and ensuring an excellent customer experience across all contact channels.

This permanent position requires strong leadership skills, the ability to manage KPIs, and a passion for delivering exceptional service. You will coach and support a team while maintaining a collaborative culture.

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