Home Moves Coordinator – Leicester
Job Reference:NLD-002398Salary:33,991 per annum, rising to 35,435 after probationEmployment Type:PermanentAdditional role requirements:
- DBS Check
Help residents find the right home and build a brighter future.
We're looking for a customer-focused Housing Moves Coordinator to support residents through every stage of their home move journey. Whether it's helping someone downsize, facilitating a mutual exchange or supporting a transfer, you'll provide expert advice, practical guidance and a positive customer experience that helps residents make informed housing choices.
This is an exciting opportunity to make a real difference to residents' lives while helping us make the best use of our homes, create sustainable tenancies and strengthen our communities.
Whats in it for you.
In addition to the salary, we offer a number of benefits, including:
- High street discount schemes
- Health cash plans
- 26 days annual leave, increasing to 29 after three years, with the opportunity to buy more
- Flexible bank holidays take them when it suits you
- Car leasing scheme
- Hybrid working offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.
What youll be doing
- Manage a caseload of housing move applications, ensuring residents receive a responsive and customer-focused service.
- Provide advice and guidance on transfers, mutual exchanges, downsizing schemes and other rehousing options.
- Assess housing needs and support residents to make informed decisions about their housing options.
- Work with vulnerable residents, identifying support needs and signposting to specialist services where appropriate.
- Build strong relationships with local authorities, partner agencies and internal teams to achieve positive housing outcomes.
- Support the effective use of our homes by reducing under-occupation, minimising voids and promoting sustainable tenancies.
- Maintain accurate case records and ensure compliance with housing legislation, policies and GDPR requirements.
- Take ownership of customer enquiries and complaints, using feedback to improve services and enhance the resident experience.
We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.
What were looking for:
- Experience in a customer-facing housing role.
- Good knowledge of housing legislation, allocations, mutual exchanges and tenancy management.
- Excellent communication and relationship-building skills with the ability to support residents through change.
- Experience working with vulnerable customers and managing complex or sensitive cases.
- Strong organisational skills with the ability to manage a varied caseload and competing priorities.
- A proactive approach to problem-solving, with the confidence to make decisions and challenge where appropriate.
- Good IT skills and experience using housing management systems.
- A passion for delivering excellent customer service and helping residents access the homes that best meet their needs.
If specific qualifications are required, please upload them with your application to demonstrate your eligibility.
At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and were always looking for ways to do better. If that sounds like your kind of place, wed love to hear from you.
Disclosure and Barring Service:
This role requires of the successful candidate to complete a standard/enhanced DBS check. A standard/enhanced DBS check will show any spent and unspent convictions.
So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.
Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.
AGENCIES: We know where you are if we need your support so please do not contact us.
To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk – We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.