Tenancy Sustainment Officer (Midlands) – London, Surrey or Midlands

Tenancy Sustainment Officer (Midlands) – London, Surrey or Midlands

Job Reference:NLD-002374Salary:36,943 per annum, rising to 38,514 after probationEmployment Type:Fixed Term

Additional role requirements:

• DBS Check
• Full UK Driving License and access to vehicle for travel

Help residents build secure futures by giving them the support they need to stay in their homes

We’re looking for a compassionate and customer-focused Tenancy Sustainment Officer to join our team and make a real difference to residents’ lives. Working closely with residents, colleagues and partner organisations, you’ll provide practical advice and tailored support to help people sustain their tenancies, maximise their income and navigate the challenges of welfare reform.

This is an exciting opportunity to build positive relationships, empower residents to achieve financial stability and wellbeing, and play a key role in helping people thrive in their homes and communities.

Please note this is a Fixed Term Contract

Whats in it for you.

In addition to the salary, we offer a number of benefits, including:

• High street discount schemes
• Health cash plans
• 26 days annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays take them when it suits you
• Car leasing scheme
• Hybrid working offering you the flexibility to thrive in your role. You’ll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What youll be doing

• Support residents to sustain their tenancies through tailored advice and practical interventions.
• Help residents maximise their income by identifying benefit entitlement and supporting claims, appeals and backdated applications.
• Carry out home visits, financial assessments and agree affordable payment plans where required.
• Signpost residents to specialist support services, including debt advice, grants and hardship funding.
• Build strong relationships with local authorities, the DWP and external agencies to secure the best outcomes for residents.
• Deliver welfare reform advice, financial inclusion initiatives and community advice sessions.
• Maintain accurate case records, monitor outcomes and work collaboratively with colleagues to manage complex cases.
• Promote excellent customer service while identifying opportunities to improve services and resident outcomes.

What were looking for:

• Experience supporting customers in a housing, welfare, financial inclusion or customer-focused environment.
• Good knowledge of welfare benefits, welfare reform and financial inclusion.
• Understanding of housing management, rent arrears and tenancy sustainment.
• Excellent communication and relationship-building skills with the ability to support residents facing challenging circumstances.
• Strong organisational skills with the ability to manage a varied caseload and meet performance targets.
• Experience working with external agencies and partner organisations to deliver positive customer outcomes.
• A proactive, empathetic and resilient approach with excellent problem-solving skills.
• A full UK driving licence and access to a vehicle for business use

If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and were always looking for ways to do better. If that sounds like your kind of place, wed love to hear from you.

We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.

Disclosure and Barring Service:

This role requires of the successful candidate to complete a standard/enhanced DBS check. A standard/enhanced DBS check will show any spent and unspent convictions.

So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.

Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk – We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.

…