- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Access to employee assistance programme
- Cycle to work scheme
We are seeking an exceptional Head of Hospitality & Events to lead the delivery of world‑class hospitality and event services within a prestigious financial services environment. This is a senior leadership role for an individual who combines a genuine passion for food, people, and service with the commercial acumen and strategic vision required to drive excellence across a high‑profile corporate catering operation.
As the face of hospitality for the contract, you will be responsible for creating memorable guest experiences, developing high‑performing teams, nurturing key stakeholder relationships, and continuously enhancing standards in line with both client expectations and company objectives.
We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work‑life balance, because we believe that people excel when they are given the space to take care of themselves.
Job Description
Leadership & People Development
- Inspire, lead, and develop a talented hospitality and events team, creating a culture of excellence, accountability, and engagement.
- Identify, nurture, and retain talent through coaching, mentoring, and succession planning.
- Foster an inclusive, collaborative environment where individuals can thrive and perform at their best.
- Champion employee wellbeing, engagement, and professional development.
Client Relationship Management
- Build trusted, influential relationships with senior client stakeholders and key decision‑makers.
- Act as the primary hospitality ambassador for the contract, ensuring exceptional service delivery at every touchpoint.
- Understand client priorities and proactively develop solutions that support their business goals.
- Conduct regular reviews and feedback sessions, translating insights into measurable improvements.
Hospitality & Events Excellence
- Oversee the planning and execution of a diverse portfolio of high‑end corporate events, executive dining, meetings, conferences, and hospitality experiences.
- Ensure every event reflects the highest standards of food quality, presentation, service, and guest experience.
- Work closely with culinary teams to deliver innovative and market‑leading food concepts.
- Maintain a strong focus on detail, consistency, and operational excellence.
Strategic Development & Continuous Improvement
- Develop and implement hospitality strategies that align with both client and company objectives.
- Drive a culture of continuous improvement, identifying opportunities to enhance service, efficiency, innovation, and guest satisfaction.
- Analyse performance metrics and client feedback to inform decision‑making and future planning.
- Lead change initiatives and improvement projects that elevate the overall hospitality offering.
Commercial & Operational Management
- Manage budgets, forecasts, and financial performance, ensuring delivery against agreed targets.
- Monitor labour, costs, and operational efficiencies while maintaining exceptional service standards.
- Ensure compliance with all food safety, health & safety, and company policies.
- Support business growth through innovation, relationship management, and value creation.
Qualifications
- Significant leadership experience within corporate hospitality, events, catering, or luxury service environments.
- Proven ability to manage and develop high‑performing teams.
- Strong relationship management skills with experience engaging senior stakeholders and clients.
- Exceptional communication, influencing, and presentation skills.
- Strong commercial awareness and financial acumen.
- Passion for innovation, quality, and continuous improvement.
- Inspirational and people‑focused leader.
- Passionate advocate for exceptional food, hospitality, and guest experiences.
- Strategic thinker with a proactive and solutions‑focused approach.
- Resilient, adaptable, and comfortable operating in a fast‑paced environment.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
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