Employment Details
Location:10 Bressenden Place, London, SW1E 5DN
Employment Type: Full-time
Role Summary
We are looking for an experienced Principal Consultant to join our Healthcare Operations & Improvement team. Someone who combines deep NHS operational expertise with consulting delivery experience and is motivated to deliver tangible, system‑wide impact.
In this role, you will lead complex, high‑impact engagements across NHS Trusts, Integrated Care Systems and national bodies, helping clients address some of their most pressing challenges in productivity, workforce, financial sustainability and service transformation.
This is an opportunity to move beyond advisory work and play a hands‑on role in delivering measurable operational and financial improvements that directly impact patient outcomes.
Working Arrangements
Hybrid working – our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site.
This role can be based in our London Victoria or Manchester locations.
Responsibilities
- Lead delivery of large‑scale NHS transformation programmes
- Operational and financial productivity improvement
- Cost Improvement Programmes (CIPs) and efficiency portfolios
- System‑wide transformation across Integrated Care Systems and provider collaboratives
- Act as a trusted advisor to senior NHS stakeholders
- Engage at Board / Executive level within Trusts and systems
- Navigate complex stakeholder environments and competing priorities
- Drive delivery of measurable outcomes
- Translate analysis into actionable change
- Ensure benefits realisation and sustainability of improvements
- Lead and develop project teams
- Provide direction, coaching and quality assurance
Qualifications
- Leading and delivering measurable operational and financial improvement within NHS organisations (from frontline service redesign through to system‑level transformation)
- Driving large‑scale Cost Improvement and Productivity programmes within a consulting environment, with clear evidence of benefits realised
- Working extensively across the UK healthcare system, including Trusts, Integrated Care Systems and/or central bodies
- Delivering outcomes, not just recommendations, taking accountability for real, sustained improvement
- Applying a range of improvement approaches, including digital enablement, workforce and capacity optimisation, and change transformation
- Leading and inspiring multidisciplinary teams, often in complex, high‑pressure delivery environments
- Partnering effectively with clinical and operational leaders to drive performance improvement
- Operating confidently at senior levels, influencing, challenging and building trust with Executive and Board stakeholders
- Bringing creativity and pragmatism to solve complex operational challenges
- Demonstrating strong consulting fundamentals such as structured problem solving, clear storytelling and stakeholder management
- Have built your career within a consulting environment, delivering across NHS providers, systems or national bodies (e.g. DHSC, NHS England)
- Combine analytical rigour with practical delivery instinct, translating insight into action at pace
- Comfortable working independently, stepping into leadership roles on engagements, setting direction and maintaining momentum
- Can move seamlessly across system finance, care model design, workforce, governance and operational performance
- Have a natural ability to facilitate senior conversations, lead workshops, and align diverse stakeholders around a clear plan
- Take pride in partnering with clients to deliver lasting change, not just short‑term outputs
- Motivated by continuous development for themselves and the teams they lead
Benefits
- Health and lifestyle perks accompanying private healthcare
- 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
- Generous company pension scheme
- Opportunity to get involved with community and charity‑based initiatives
- Annual performance‑based bonus
- PA share ownership
- Tax‑efficient benefits (cycle to work, give as you earn)
Equal Employment Opportunity Statement
We’re committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups.
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