Technical Customer Service Business Partner

About the Role

We are hiring a Technical Customer Service Business Partner in Northampton. This role strengthens the customer experience, drives service excellence, and connects the Country Sales Organisation with the Shared Service Centre.

Responsibilities

• Act as the primary link between the Country Sales Organisation and the Shared Service Centre, ensuring service objectives and priorities are clearly communicated and delivered.
• Participate in country and cluster Sales and Operations Planning meetings to identify service requirements and align them with Shared Service Centre capabilities.
• Agree service priorities with local stakeholders and communicate these effectively to the Shared Service Centre, including the use of variable third‑party resources when required.
• Use key performance indicators to improve service quality, customer satisfaction and overall productivity.
• Identify opportunities to refine business processes and recommend continuous improvements to the European Technical Customer Service Leader.
• Lead the implementation of business process changes, including training and adoption across relevant teams.
• Facilitate communication and coordination between local departments and the Shared Service Centre to ensure efficient and effective technical service delivery.
• Support the overall customer experience by ensuring service delivery meets agreed objectives and contributes to business success.
• Resolve technical product or service issues and support customers in maximising the value of the organisation’s products and services.
• Support the successful implementation of new customer wins.

Benefits

We offer competitive compensation and comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan.

Equal Opportunity Employer

Solenis is proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.

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