Store Manager – Harrogate (Full-Time)

Role

We are seeking a proactive, results‑driven store manager to lead retail operations and inspire a high‑performing team to beat targets and deliver world‑class service.

Responsibilities

• Support and motivate the in‑store team to achieve store targets by maximizing opportunities and surpassing KPIs, while maintaining exemplary Pandora customer service.
• Provide strong retail floor presence, educate and influence the store, and ensure back‑of‑house activities enable successful commercial execution.
• Become a Pandora product expert through comprehensive training, and nurture and develop the team to unlock their full potential and support succession planning.

Qualifications

• Proven experience in driving sales and profitability in a store setting.
• Passion for cultivating a culture of exemplary customer service.
• Ability to understand Pandora’s local and global business strategy and translate it into delivery of store, regional, and division KPIs.
• Experience using data to identify trends, issues, and root causes, and ability to take action to capitalize on opportunities.
• Strong communication skills to establish and coach a high‑performing team.
• Adaptability and flexibility to changing business needs.
• Positive, can‑do attitude with enthusiasm for Pandora product and core values.
• Well‑presented appearance and a taste for desirable products.

Benefits

• Highly competitive salary.
• Monthly bonus of 10% on sales targets (up to 20% on stretch targets).
• Annual jewellery uniform allowance.
• Generous employee discount.
• Access to an online benefits platform with wholesale discounts.
• Support through Retail Trust for health, wellbeing, financial advice, and legal aid.
• Parties, incentives, and gifts throughout the year.

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