Data Analyst / Business Solution Consultant

What you’ll own

Primary Focus: You will translate insights through data-driven storytelling and into actionable items across internal and external stakeholders to improve authorisation, authentication, and routing approval rates.

Data-Driven Insights & Storytelling

• Translate complex data into compelling, actionable insights using clear data storytelling techniques across internal and external stakeholders.
• Conduct high-level data analysis and visualisation to monitor performance against benchmarks.
• Identify trends across issuers, schemes, platforms, and merchant configurations to drive issuer outreach strategies.

Optimization & Performance Improvement

• Drive improvements in authorisation, authentication, and routing efficiency through data-led recommendations.
• Convert analytical findings into practical, scalable solutions that deliver measurable uplifts (e.g., approval rates, revenue protection, cost reduction).
• Identify recurring issues and ensure systemic resolution to improve long-term performance while partnering with issuers.

Intake, Prioritization & Delivery

• Support the intake of new optimisation opportunities, including requirement gathering and prioritization.
• Allocate and coordinate work within the team to ensure efficient execution.
• Manage and track a pipeline of initiatives, documenting progress, recommendations, and outcomes.

Stakeholder Collaboration & Issue Resolution

• Work cross-functionally with Operations, Product, Technology, Data, Schemes, and Issuers to implement solutions.
• Act as a bridge between data insights and commercial outcomes by triaging and escalating recurring or complex issues.
• Communicate insights and recommendations effectively to both technical and non-technical stakeholders.

Qualifications

• Bachelor’s degree in business management or equivalent combination of education, training, or work experience within Payments.
• 2+ years of relevant experience with most of the requirements below.
• Broad knowledge of Worldpay products and related services; in-depth knowledge of products and services supported by the team.
• Basic knowledge of data analysis and visualisation skills (e.g., Excel, Power BI, Tableau, Snowflake, SQL) and IT technologies (operating systems, network devices, software development, architecture).
• Excellent verbal and written communication skills for both technical and non-technical audiences at executive, management, and individual contributor levels.
• Curiosity and strong communication, problem-solving, time management, and project management skills.
• Ability to work both independently and in a team environment.
• Deep understanding of the payments industry and authorisation pathways (gateways, platforms, acquirers, networks, issuers).
• Experience with authorisation investigation & resolution and strong analytical skills to understand investigation approaches and tackle complex matters.
• Some flexibility of hours is required.

Preferred

• Strong existing connections within the Worldpay business (Product, Commercial, Operational) and ability to drive new cross-business collaboration.
• Knowledge and experience with differing platforms (WPG, VAP, NAP) and merchant profiles.

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