Retentions Advisor – Head Office

Retentions Advisor – Glasgow (G4 9XA)

• £27,976.48 base salary + uncapped bonus (£31,000-£36,000 OTE)
• Monday to Friday – No evenings or weekends
• Weekly pay, training and career progression
• Overtime opportunities

What you’ll do:

As a retentions advisor you will be the first point of contact for customers considering cancelling their accounts. Your role will involve:

• Understanding reasons for cancellation
• Providing solutions and guidance to retain customers
• Delivering excellent service and building strong customer relations
• Meeting retention targets whilst ensuring customer satisfaction

What you’ll need:

• 2+ years contact centre/customer service experience, ideally in a sales environment due to volume of calls.
• Experience in retentions (desirable, but not essential)
• Strong communication and problem‑solving skills
• Positive attitude and target‑driven mind
• Successful candidates must pass a DBS check

What we offer:

• Base salary of £27,976.48 (typical earnings £31,000-£36,000)
• Weekly pay + bonus structure
• Office hours (8am‑5pm)
• Free onsite parking
• Full training in customer service and Excel
• Career progression opportunities
• Pension contribution

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