Digital Support Team Manager

Digital Support Team Manager – Ripon (Hybrid)

Salary: Competitive + Bonus

As a Digital Support Team Manager based in Ripon, you will be responsible for leading and managing the Digital Support Team, ensuring a consistently high standard of customer service across all digital channels, supporting and enhancing digital trading capabilities for customers, branches, and the wider business.

Responsibilities

• Collaborate closely with the Digital team to continuously improve and develop the overall digital customer experience.
• Oversee team performance through effective communication and strong people‑leadership practices.
• Build and maintain strong relationships with internal stakeholders (from branch to director level), external customers, and key suppliers.

Qualifications

• Attention to detail and strong organisational skills.
• Excellent customer service and communication skills.
• Good people‑management and relationship skills.
• Strong decision‑making skills.
• Remain calm under pressure.
• Ability to work in a fast‑paced and diverse environment.

Competitive salary with bonus potential, plus benefits including annual leave, a pension scheme (matched up to 9%), maternity/adoption leave, healthcare access, YuLife app, Cycle to Work scheme, and discounts.

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