All‑Age Complex and Continuing Care are a team of clinical, business, commissioning specialists who provide continuing healthcare (CHC) children and young people’s continuing care (CYPCC) and complex care commissioning to individuals across the Thames Valley footprint.
Our operating model has three main areas of activity.
Neighbourhood teams work alongside health and social care partners within the community assessing, reviewing and case‑managing care for adults and children within Oxford, Buckinghamshire or Berkshire, working directly with individuals and families.
Central services teams act as the front door and end‑to‑end service delivery, managing referrals into the service, business, administration and invoicing functions, working closely with individuals and their families.
Commissioning, contracting and brokerage team work closely with care providers and social care to commission individualised care for individuals.
Main duties of the job
The business officer will work across the AACCC team to provide business support to neighbourhood teams as part of the central service offer for AACCC working in the following areas: CYPCC, CHC, and Complex Care.
The Business Officer will support the Business Manager to provide a modern, effective and customer‑focused administration service.
The post holder will be accountable for day‑to‑day management of a small team of administrators and will be responsible for organising tasks and ensuring work is completed according to the requirements of the AACC team.
The post holder will also be responsible for arranging cover, annual leave, carrying out appraisals, returning‑to‑work interviews, and recruiting administration staff.
Detailed job description and main responsibilities
Main Duties and Responsibilities
To participate in relevant internal and external working groups, projects, services and initiatives to provide information and analytical advice to strategic leads.
To maintain constructive relationships with a broad range of internal and external stakeholders.
To work with members of the team to develop and implement project data collection systems that will provide accurate and timely data.
To communicate information and issues, including briefings and reports, to job manager, strategic lead or strategic manager as appropriate.
Project Management
- Undertake information and project analysis as agreed with the project lead.
- Analyse and report on data and monitor the processing of data and information as agreed with the project lead.
- Participate in relevant internal and external working groups and projects to provide information, analytical advice and support, and maintain data collection systems for effective use by the team.
- Provide information to the project lead on project and statistical information matters.
- Contribute to effective information management within the team.
Financial & Physical Resources
- Support and inform the requirement and targeting of resources, monitoring, implementing and evaluating work and delivery of financial recovery/savings plans by providing high‑quality information and analysis.
- Contribute to the financial delivery of the agreed portfolio ensuring it is delivered on time.
Management
- Provide training, advice and support on own area of responsibility.
- Participate in recruitment, induction and training processes for colleagues.
- Supervise the team on their day‑to‑day activities.
Information Management
- Carry out timely and accurate information analysis and reporting on agreed areas of portfolio and present findings in an agreed manner.
- Develop and maintain databases required by the job.
- Maintain administrative and information resources.
Research & Development
- Undertake auditing of projects, services and initiatives.
- Carry out web‑based and publications research.
- Actively support and contribute to the development of key performance indicators for the successful assessment of performance.
Planning & Organisation
- Support implementation of projects, services and initiatives through timely and relevant information analysis and administrative support, in accordance with the agreed priorities of the team.
- Deliver against agreed objectives, achieving quality outcomes.
- Organise meetings or events and assist in diary management requirements of individuals in connection with the portfolio of work.
- Propose changes to own project, service or initiative work, informing policy and making recommendations for more effective delivery.
- Contribute to the review and development of existing project information‑management systems and the development of an integrated approach to project management.
The job description is an outline of the tasks, responsibilities and outcomes required of the role. The postholder will carry out any other duties reasonably required by their line manager. The job description will be reviewed on a regular basis in accordance with the changing needs of the department and the organisation.
Person specification
Qualifications
- Educated to degree level in a relevant subject or equivalent level of experience working at a similar level in a specialist area.
Knowledge and Experience
- Knowledge of administrative procedures, project management or information analysis.
- Basic knowledge of project principles.
- Intermediate knowledge of IT systems and Microsoft applications.
- Previous experience in a similar position.
Skills, Capabilities and Attributes
- Skills for communication on complex data, information and administrative matters, requiring developed interpersonal and oral/written communication skills.
- Ability to work under pressure in a busy working environment, working to tight and often changing timescales.
- Problem‑solving skills and ability to respond to sudden unexpected demands. Ability to pull together comprehensive draft reports, data and letters.
- Skills for supporting project management, ensuring projects meet financial targets.
- Able to work without supervision and on own initiative, organising and prioritising own and others’ workloads to meet deadlines.
- Demonstrates commitment to continuous personal learning and development.
Employer certification / accreditation badges
The employer holds relevant certifications and accreditations that support the delivery of high‑quality care services.
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