Working Hours: 16 hours per week (Job Share)
Triage provides information, advice, guidance, skills, workplace training, work preparation and supportive recruitment services that help people secure a job, progress in the workplace and build meaningful careers.
Delivering from locations across Scotland and England, Triage partners with multiple public, private and community organisations. Working with local, regional, and national stakeholders, prime contractors and Jobcentre Plus, we deliver employment, education and training programmes that respond to the social, cultural, inclusive and economic growth agendas.
We are looking for people who reflect our values. With offices across the UK, our values unite our teams and provide a sense of belonging, no matter the location or role. Our five values frame our interactions and set standards both internally and externally – they are the building blocks of how we do business.
“We thrive together”, “We do something amazing everyday”, “We never give up”, “We know our knowledge is power”, “We act with kindness”.
In other words, if you have a true passion for working with and helping others, Triage could be the employer for you.
About the role
As a Key Worker, you will play a central role in supporting young people (participants) across North Lanarkshire to progress towards positive employability outcomes. You will build and maintain strong relationships with local referral partners to develop and effectively manage your caseload.
You will undertake comprehensive initial assessments to identify individual strengths, aspirations, support needs and barriers. Using this information, you will deliver engaging, person‑centred employability support, including soft skills development and accredited qualifications, tailored to the needs and goals of each participant.
This role requires excellent interpersonal skills, creativity in delivery, and a strong commitment to supporting individuals with multiple and complex needs. You will adapt learning approaches to ensure inclusion, engagement and progression for all participants.
Triage is a Disability Confident Employer that encourages people with a disability or long‑term health condition to apply, ensuring they have the opportunities to fulfil their potential and realise their aspirations. We will interview all disabled applicants who meet the minimum requirements for the job and make reasonable adjustments where appropriate.
Key responsibilities
- Proactively build and manage a caseload through engagement with employers, communities, schools, partners and referral organisations.
- Conduct high‑quality assessments to understand individual aspirations, skills, experiences and barriers.
- Develop, deliver and regularly review personalised action plans that support progression and achievement.
- Provide effective one‑to‑one and group‑based support, adapting methods to meet diverse learning needs.
- Create a positive, inclusive environment that promotes confidence, participation and sustained engagement.
- Deliver flexible, innovative support and training aligned with local priorities and contractual requirements.
- Monitor progress, maintain accurate records and adapt support to achieve positive outcomes and KPIs.
- Build and sustain effective relationships with partner organisations, employers and local services.
- Represent Triage at external meetings, partnership forums and events to strengthen local networks and opportunities.
- Commit to continuous professional development and apply best practice in employability delivery.
Required criteria
- Experience delivering employability, training or support programmes for individuals with diverse learning needs.
- Excellent verbal and written communication skills, with the ability to engage, motivate and positively challenge participants.
- Experience supporting disadvantaged, care‑experienced or individuals with multiple and complex needs.
- Ability to assess progress and adapt support strategies to achieve positive outcomes.
- Strong organisational skills and experience working in a performance or target‑driven environment.
- Confidence in using digital tools to support delivery and learner engagement.
- Full UK driving licence with access to a vehicle and appropriate business insurance.
- Training qualification such as Education & Training or CAVA.
- Sound knowledge of Awarding Body requirements.
- Proactive, solution‑focused approach with evidence of driving positive change.
- Experience designing engaging and interactive learning sessions aligned to individual goals, using a range of learning materials and activities.
NB: This job description is designed as guidance and there will be requirements to take on additional or alternative tasks to support the business as required. Your key tasks and responsibilities will be agreed with your line manager as part of the Triage performance management cycle.
For the successful candidate, this role will require a satisfactory PVG disclosure check. We handle all disclosure information in line with the relevant safeguarding legislation and the DBS Code of Practice, ensuring a fair and transparent process for all applicants. Cost will be reimbursed through our onboarding and internal expense process.
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