Overview
Amazon Selection and Catalog Systems (ASCS) builds the systems that host and run the world’s largest e-commerce product catalog. We power the online buying experience for customers worldwide so they can find, discover, and buy anything they want. Our massively scaled out distributed systems process hundreds of millions of updates on the billions of products across physical, digital, and services offerings. To achieve this, we develop the algorithms and build the systems and tools to ensure the safety of the selection and maximize their impact on Amazon’s top‑line, all while continuously growing the overall selection. We develop and apply technologies spanning parallel processing, storage, machine learning, natural language processing, and image recognition.
Role Overview
You will be part of the Catalog Services Support Team under Catalog Support and Programs (CSP) in the ASCS organization. The mission of the CSP team is to provide a single point of contact for item‑related problems and issues related to all retail and merchant catalog. As a member of the ASCS team, you’ll play a key role in driving Amazon’s business. You will be responsible for providing Service Level issue support to all ASCS Engineering teams that built tier 1‑3 systems and keep their software packages/configurations free from vulnerability, set up and monitor new metrics and alarms for their systems, and drive root‑cause resolutions to recurrent issues. You will build tools to improve operational efficiency.
This role requires an individual with excellent System/Tool coding abilities and AWS services understanding. The successful candidate will be a self‑starter, comfortable with ambiguity, have strong attention to detail, and be comfortable accessing and working with data from multiple sources. The candidate should also have strong communication skills, enabling them to work with engineering teams to understand requirements and shape analytical deliverables. The candidate should have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to work cross‑organizationally. A keen sense of ownership and drive is a must. The role will work with a diverse set of data and cross‑functional teams as well as use data to drive process improvement. An ideal engineer enjoys discovering and solving ambiguous problems, can quickly learn complex systems, and enjoys building actionable insights from data.
Key Job Responsibilities
- You handle all incoming system and service tickets covering multiple products, features, and services.
- Software deployment support in staging and production environments.
- Given a defined problem, you deliver a solution that is logical, maintainable, uses appropriate technologies, and is delivered on time.
- You learn current engineering best practices, get designs, code and procedures reviewed, and incorporate feedback.
- You identify and scope problems and opportunities arising from technical discussions, calculate costs of proposed solutions, and make technical trade‑offs.
- You contribute to operational excellence and perform troubleshooting to resolve defects.
- Drive company‑wide campaigns and keep compliance risks (SAS, Shepherd, etc.) for ASCS systems under control.
A Day in the Life
- Big Picture: Solve problems at their root, stepping back to understand the broader context.
- Proactive: Display energy and initiative in solving problems.
- Adaptable: Undertake a variety of tasks willingly, switch from complex to routine tasks when required, adapt quickly to new technologies and products.
- Quality: Demonstrate appropriate quality and thoroughness.
- Integrity: Act with personal integrity at all times.
- Professional: Work within your team’s process, confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand‑off, have a positive, can‑do approach to work.
About The Team
Catalog Support and Programs (CSP) provides program management and worldwide user technical support as a single point of contact for issues related to catalog systems and tools. We own implementation of business logic and configurations for these services and systems. We increase selection by onboarding new vendors, integrating new catalog feeds, and configuring new marketplace, merchant and category setups. We drive strategic cross‑functional programs that span across multiple catalog engineering teams.
Basic Qualifications
- Bachelor’s degree in Engineering or a related field
- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby
- Experience building test automation frameworks and tools
- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems, or experience debugging, profiling, and implementing best software engineering practices in large‑scale systems
- Experience troubleshooting and debugging technical systems, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in software development
- 1+ years of DevOps or SysOps in a large‑scale software development environment experience
Preferred Qualifications
- Knowledge of a scripting language (Python, R, etc.)
- Knowledge of AWS services including compute, storage, networking, security, databases, machine learning, and serverless technologies
- Experience with software development lifecycle
- Experience on highly concurrent, high throughput systems and knowledge of complex distributed systems
- Experience of working and collaborating with people in different timezones and experience in handoff process
Equal Opportunity Statement
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company – Amazon UK Services Ltd.
Job ID: A10435367
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