UX Researcher

About the Role

As a UX Researcher, you will work closely with product managers, designers, and developers to identify and prioritise research opportunities that satisfy both business and user goals.

Responsibilities

• Plan, gather, and analyse insights about users through new studies and reviews of existing data.
• Compile well‑documented research findings to deliver meaningful and actionable insights for internal consumption.
• Manage, execute, and analyse usability sessions, with support from other team members.
• Take full ownership of all UX research and run multiple streams of work simultaneously.
• Create a UX research roadmap for continuous improvement across the product.
• Advise on the most appropriate research methods based on your experience.
• Conduct competitor and exemplar analysis.
• Conduct workshops with internal stakeholders to align business needs.
• Serve as the voice of the user on your team, ensuring that products solve customers’ problems while meeting commercial goals.
• Influence product and design decisions with excellent interpersonal skills in a fast‑paced environment.

Qualifications & Experience

• Comfortable working in a fast‑paced environment that thrives on delivering value frequently.
• Proven experience within UX research and remote testing tools.
• Ability to quickly and effectively share research results and formulate specific, answerable, and practical questions.
• Capacity to perform all research‑related tasks including research, planning, evaluation, and iteration.
• Proficiency in collaborating effectively with stakeholders and acting as a strategic partner in product decisions.
• Experience with user groups and feedback sessions.
• Strong desire for creative problem‑solving with a positive attitude.
• Proven competency in data analytics and qualitative aspects of UX research.
• Strong commercial acumen with a pragmatic attitude.
• Proven ability to implement appropriate qualitative research methods effectively.
• Proficiency in both qualitative and quantitative research methods.

Equal Opportunity Statement

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

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