Global Innovation and Technology Centre, Back Lane, Melbourn, Hertfordshire, SG8 6DP, United Kingdom, Melbourn SG8 6DP, GB
Full‑time
Company
Oakdoor™ by PA Consulting is an incubated scale‑up business that is disrupting the cybersecurity world of cross‑domain solutions. We build relationships with customers who want to protect their critical digital assets across a range of industries such as defence, national security and critical national infrastructure.
Role Overview
As a Technical Pre‑Sales and Field Application Engineer you will build technical credibility, shape customer requirements and enable sales conversion across the entire customer lifecycle—from early opportunity discovery through deployment, integration and ongoing technical success.
Key Responsibilities
- Support the sales team during customer engagements to identify requirements, challenges and objectives.
- Lead technical discovery sessions, evaluating environments and integration constraints.
- Translate customer needs into Oakdoor solution architectures and value‑driven propositions.
- Create compelling technical solutions that leverage the Oakdoor portfolio.
- Deliver demonstrations, workshops and proof‑of‑concepts to de‑risk and accelerate opportunities through technical validation.
- Produce technical documentation, including architectures, BoMs, implementation approaches and content for RFP/RFI responses.
- Clearly articulate Oakdoor’s competitive advantages and technical differentiators.
- Support customers during installation, configuration, commissioning and system integration.
- Perform diagnostic analysis, troubleshooting, issue resolution and system validation.
- Conduct testing, performance checks and acceptance procedures.
- Provide both remote and on‑site assistance as required.
- Deliver technical training and knowledge‑transfer sessions for customers and partners.
- Advise customers on best practices, product optimisation and operational efficiency.
- Build strong, trusted relationships with customer engineering and operations teams.
- Act as an extension of the Oakdoor engineering and support teams, building deep understanding and trust with customers and technical leaders.
- Capture insightful feedback to help inform and prioritise key technology and product roadmap decisions, including enhancements and new features.
- Analyse market trends, competitor activity and customer needs to inform our wider business strategy.
- Support internal teams during opportunity qualification, solution validation and technical reviews.
- Maintain expert‑level knowledge of Oakdoor products, integrations and use cases.
- Stay current with relevant technologies and industry trends, such as cybersecurity, networking and hardware/software systems.
- Contribute to internal enablement, technical guides and reusable solution assets.
Qualifications
- Strong technical background in hardware, software, cybersecurity or systems integration.
- Previous experience in a Technical Pre‑Sales, Solutions Engineer, FAE, Systems Engineer or similar customer‑facing technical role.
- Demonstrated ability to design architectures and deliver hands‑on implementation support.
- Excellent troubleshooting, analysis and problem‑solving abilities.
- Confident communication skills – able to present complex topics clearly to both technical and non‑technical audiences.
- Experience preparing proposals, diagrams and technical documentation.
- Hands‑on, agile, sleeves‑rolled‑up attitude to getting things done in a rapidly changing environment.
- Eligibility for UK Security Clearance.
What Success Looks Like
- Customers quickly understand how Oakdoor solves their problems.
- Demos, solution designs and deployments run smoothly and professionally.
- Technical problems are diagnosed and resolved rapidly.
- Clients trust you, follow your guidance and choose to expand with Oakdoor.
- Strong collaboration with sales, engineering, support and operations teams.
- Effective management of pre‑sales and post‑sales workloads – no missed deadlines.
Benefits
- Consistent training, development and career progression.
- Hybrid working.
- Flexible healthcare plans for you and your family.
- Competitive leave allowances.
- Team events.
- Range of culturally‑led clubs to join – music, film, yoga, podcasts.
Diversity & Inclusion
We believe that diversity makes us a stronger firm and look to employ people with different ideas, styles and skillsets. We are committed to recruiting, promoting and rewarding our people solely based on their ability to contribute to PA’s goals, without regard to sex, race, disability, religion, national origin, ethnicity, sexual orientation, age or marital status.
Should you need any adjustments to the recruitment process, at either application or interview, please contact recruitmentenquiries@paconsulting.com.
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