Senior Child Protection Case Management Specialist, oPt Country Program

Scope of Work

The Senior Child Protection Case Management Specialist provides expert technical leadership for inter‑agency child protection case management across the State of Palestine, hosted by IRC and fully deployed to the Child Protection Area of Responsibility (CP AoR).

Position Overview

Scope of work spans four interconnected areas: technical advisory responsibilities for inter‑agency case management systems, SOPs, and CP IMS+ across Gaza and the West Bank; support to case management systems and task forces, including capacity building, mentoring of co‑chairs, and sustainability planning; inter‑agency collaboration with UNICEF, CP AoR member NGOs, the Ministry of Social Development (MoSD), and relevant clusters and AoRs; and strategic leadership and oversight of program design and delivery, financial management, and compliance.

Main Responsibilities

• Provide technical support to case management field practitioners in coordination with the Child Protection AoR and Global Case Management Working Group.
• Provide technical guidance to CP AoR partners on case management principles, referral pathways, UASC procedures, and data protection standards.
• Provide capacity support to IRC case management team and supervise IRC case managers and supervisors.
• Convene, facilitate, and document monthly CMTF meetings, producing and disseminating reports to CP AoR members.
• Support training and capacity‑building initiatives, including coaching and mentoring of caseworkers and supervisors.
• Collect lessons learned and experiences with the Case Management Guidelines.
• Undertake regular capacity assessments with CP AoR to ensure quality case management and provide recommendations.
• Enhance coordination and collaboration, promoting agreed approaches and criteria for case management.
• Maintain regular contact with the GBV AoR to ensure synergy and develop national‑level referral pathways.
• Oversee the roll‑out of the Inter‑Agency DPISP, ensuring integration into child protection processes and alignment with international data protection standards.
• Adapt and deliver the CP Case Management Training Package for Gaza‑based case workers, including final agenda, attendance records, and post‑training evaluation reports.
• Co‑coordinate Safe Identification and Referral and Child Safeguarding training for MoSD staff with UNICEF’s Child Protection section.
• Identify and onboard a national partner organization to co‑chair the CMTF, ensuring structured leadership transition.
• Support the roll‑out and development of CPIMS+/Primero in coordination with CP AoR, maintaining consistency and alignment of case management forms.
• Lead the CP IMS+ (Primero) roll‑out process, including development of the National Roll‑out Coordination Report, System Configuration Package, Capacity‑Building Plan, and collection of signed Terms of Use from all partners.
• Provide governance for CPIMS+ to ensure effective, secure use and discuss implementation in CMTF meetings.
• Adapt the CP Case Management approach based on the West Bank Needs Assessment and integrate key recommendations.
• Lead the finalization of the Endorsement Package for the CP Case Management Operational Guidance and Data Protection and Information Sharing Protocol (DPISP), securing sign‑off from MoSD and all partners.
• Lead case conferences and follow up on high‑risk cases.
• Ensure CPIMS+ informs child protection programming and strengthens the case management system.
• Maintain active engagement with the Ministry of Social Development on coordination, SOP endorsement, and CP IMS+ implementation.
• Produce quarterly case management trend analyses with PowerPoint presentations, narrative reports, and infographics to inform decision‑making, programming, and advocacy.
• Review, adapt, and promote existing tools and guidance for case management in humanitarian response.
• Develop and promote context‑appropriate tools to evaluate case management systems.
• Establish case management coaching tools and guidance materials.
• Develop a measurement framework for case workers’ and supervisors’ competencies.
• Review, update, and promote tools for SOP development and contextualization.
• Conduct field‑testing and review exercises for inter‑agency SOPs, documenting findings and feedback.
• Maintain and regularly update West Bank service mapping and referral pathways.
• Ensure all CPCM TF tools, SOPs, guidance documents, and training materials are finalized, archived, and accessible to CP AoR partners.
• Facilitate ad‑hoc thematic discussions on priority child protection topics, such as child marriage, child labour, and violence against children, in consultation with the CP AoR Coordinator.

Required Qualifications and Experience

• Education: Master’s degree in social work, psychology, international development, or a related field is strongly required.
• Professional Experience: Minimum 7 years of progressively responsible experience in child protection case management in humanitarian or conflict‑affected settings.
• Inter‑Agency Coordination: Demonstrated experience leading or co‑facilitating inter‑agency coordination mechanisms, working groups, or task forces in humanitarian contexts.
• Technical Expertise: Strong technical knowledge of CP case management, SOP development, UASC response, GBV linkages, referral pathway design, and child protection information management.
• CP IMS+ / Primero: Familiarity with CP IMS+ (Primero) and experience in system roll‑out, configuration, or training delivery is a significant asset.
• Capacity Building: Proven experience designing and delivering training, mentoring, and coaching for national and international staff and government counterparts.
• Government Engagement: Demonstrated ability to engage constructively with government counterparts, particularly line ministries responsible for social welfare and child protection.
• Contextual Knowledge: Knowledge of the oPt humanitarian context and/or direct experience working in similar emergencies is strongly preferred.
• Languages: Excellent English (written and spoken) required; Arabic highly desirable.
• Other Skills: Strong communication, facilitation, and analytical reporting skills; demonstrated ability to manage competing priorities across complex multi‑stakeholder environments.

Compensation

(UK Pay Range: 36,818–43,316 GBP/yr). Posted pay ranges apply to US‑based candidates. Ranges are based on various factors including the labour market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience, and skills relative to the defined job requirements.

Professional Standards

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way – Standards for Professional Conduct. These include Integrity, Service, Equality, and Accountability. In accordance with these values, IRC enforces policies on safeguarding, conflicts of interest, fiscal integrity, and protection from retaliation, and works to create an environment where people feel safe and to take corrective action when harm occurs.

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