Field Service Technician – Home based, covering London airports predominantly
Permanent role. You are ideally based close to London: Berkshire, Hertfordshire, Beds/Bucks or nearby, within 2-3 hours of Stansted/Luton/City.
Under limited supervision and usually acting independently, or with the site‑based team, the role involves installing, troubleshooting, maintaining, and servicing x‑ray and CT based security systems at customer sites. The duties and responsibilities may change from time to time without notice.
Responsibilities
- Technical – Installing, calibrating, maintaining, testing, troubleshooting, and repairing complex x‑ray and CT based security systems.
- Time Management – Coordinating the planning and delivery of preventative maintenance services; ensuring response times and resolution for corrective maintenance within KPIs and SLAs.
- Data & Reporting – Accurately creating, processing, and completing work orders in Salesforce Lightning; recording clear, concise information for business intelligence, contractual performance, and compliance reporting; ensuring maintenance reports are professional and commercially sensitive.
- Communication – Excellent customer interface, presentation and communication skills, both verbal and written.
- Team Working – Demonstrating a desire to produce high‑standard work and becoming a member of a small but successful team.
- Cross‑Functional Working – Building relationships with internal stakeholders to achieve project completion.
- Health & Safety – Following and promoting group and company policies; using PPE; handling tools and equipment up to 16 kg; applying personal responsibility and situational awareness when lone working.
- Equality – Fully understanding and adhering to the company’s Equality Policy.
- Company Values – Conducting oneself in accordance with corporate values and business ethics.
Requirements
- Excellent customer interface, presentation and communication skills, both verbal and written.
- Knowledge of complex digital and analog circuitry; Linux a plus.
- Knowledge of complex mechanical systems, familiarity with test equipment (DVM, oscilloscope) and experience with high voltage and X‑ray producing equipment.
- Team player with ability to prioritize and work under pressure in a fast‑paced environment with minimal oversight; ability to perform multiple activities simultaneously and independently.
- Advanced proficiency in IT systems, network & PLC diagnostics, and specialised software platforms used in aviation security systems; hands‑on experience in software maintenance, diagnostics and secure in‑field upgrades.
- Microsoft 365 proficiency.
Experience
- Security and detection systems.
- Aviation field service environment.
- Experience in a global environment.
- Member of a small but successful team.
- Strong technical knowledge of x‑ray, CT technologies and company products.
- Wide‑ranging technical background in automation, automotive manufacturing, aerospace manufacturing, mechanical/material handling, conveyor systems, pneumatics, hydraulics, robotics, control systems, electrical power systems.
Technical Qualifications
- NVQ Level 3, HNC, HND in Electronics, Electrical/Mechanical Engineering or equivalent highly desirable.
- Engineering graduate or military training in electronics engineering technology or equivalent, highly desirable.
Other
- Availability to travel throughout the UK on short notice; work non‑standard hours, weekends, public holidays; participate in out‑of‑hours rotas and occasional overnight stays.
- UK driving licence required.
- Five‑year checkable UK work history required to obtain relevant airside passes.
- Ability to work in challenging operational environments (airports, secure facilities).
- Ability to lift and manually handle tools, test equipment, spare parts and equipment up to 16 kg unaided; occasionally heavier items using approved lifting aids.
- Role involves walking significant distances between terminals, equipment locations and secure zones; extended periods of walking, standing and navigating large sites while carrying tools or diagnostic equipment.
- Ability to work alone in restricted areas or out‑of‑hours maintenance windows.
- Ability to access confined spaces, raised platforms, service pits or equipment rooms; maintain physical agility and comfort in varied environments.
- Extended periods of kneeling, standing, bending, reaching and fine‑motor technical adjustments.
Pay Range
£34,800.00 – £43,500.00.
Commitment to Non–Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
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