An opportunity has arisen in our Ecommerce team and we are looking for an Ecommerce Technical Support Lead to join us at Harrogate bakery where our Bettys eCommerce team is based.
The role is full‑time, working 37.5 hours over 5 days, typically 9 am–5 pm in the office. Flexible working patterns may be discussed in your application.
Responsibilities
- Lead triage on technical issues and support testing, reporting and resolution of BAU technical issues
- Support the Customer Support team with customer queries relating to technical issues
- Assist with training and set‑up of new team members
About you
You bring hands‑on experience working with IT systems, with Magento and Zendesk experience desirable, but a strong track record of maintaining customer support systems and/or ecommerce platforms is essential. You’ve worked in a fast‑paced customer service or retail environment and delivered high‑quality support.
A confident communicator, you handle customer related queries with clarity and professionalism, using your problem‑solving skills to make sound decisions day to day. You stay calm under pressure, remaining organised and productive during busy periods, and are highly trustworthy, managing customer orders and financial information with care and confidentiality.
What we offer you
- Free meals, drinks and snacks while at work
- Discretionary quarterly profit‑share bonus
- Holiday allowance with the option to buy and sell additional days
- Company‑wide employee discounts
- Access to our health cash plan
- Wellbeing support
- Company‑funded counselling
- Enrolment in the company pension
We also offer a range of development opportunities, including external training programmes, apprenticeships and internal 1:1 coaching schemes.
We welcome applications from all cultures, backgrounds, and experiences and we are committed to offering an inclusive culture where everyone can thrive.
The closing date for this vacancy is 26th June 2026.
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