Denna position rapporterar till:
Service Team Leader
På ABB hjälper vi industrier att bli mer resurseffektiva och renare – och varje person här bidrar till resultaten. Du kommer att få möjlighet att leda, få stöd att växa och kunna vara stolt över den påverkan vi skapar tillsammans. Gå med oss och hjälp till att driva det som driver världen.
In this role, you will have the opportunity to ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. Each day, you will execute technical support, act as a specialist, and solve problems in your own area of expertise. You will also showcase your expertise by communicating both with the customer and ABB sales teams proactively to ensure customer needs are understood and business opportunities utilized for service growth.
Your Role and Responsibilities
In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.
The successful candidate will be required to travel throughout the UK. Overnight stays away from home will be required.
Provides technical support and solves problems in own expertise area via remote or on-site service in any Service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end-of-life services, replacements, etc.)
Provides technical consulting on Service solutions to management and customers.
Determines effective Service applications, equipment, and methods to develop, market, or manufacture new Service offerings to respond to customer requirements cost-effectively.
Manages customer relationships and maintains regular contact with key customers.
Identifies new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for service growth.
Prepares all documents and reports to be signed by the customer representative.
Reports work done in a timely manner and follows up when needed.
Works to reduce cost and improves the quality of delivery of service and projects.
Qualifications for the Role
Degree, HNC/D or relevant qualification in Electrical & Electronic Engineering.
5+ years of experience in Switchgear Commissioning / Testing.
Expertise within electrical protection commissioning.
Extensive experience of SCADA applications, development and field support
Strong background in Low/Medium-Voltage (LV/11kV/33kV) electrical distribution.
Knowledge in MS Office, ABB PCM600 Software, Omicron Test Universe.
Excellent understanding of the current H&S legislation.
Demonstrate excellent customer focus & timekeeping skills.
Mindset to innovate, take ownership, drive improvement.
Full valid UK driving licence.
Benefits
Competitive salary
25 days annual leave plus bank holidays
Competitive contributory pension scheme
Life assurance
Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
Internal mobility opportunities, mentorships & access to projects globally
Employee Assistance Programme
Generous employee referral scheme
Commercial vehicle
Private medical cover
Generous bonus scheme
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