Field Service Engineer

Field Service Engineer – 4 on 4 off

Location: Field-Based – Chester/Wrexham

Salary: £36,419 starting + up to £1,000 onboarding bonus + bonuses

Company: NoteMachine (A BRINK’s Company)

Shifts: 4 Days On / 4 Days Off | 09:00 – 20:30

Responsibilities

• Perform second-line break‑fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
• Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on‑time in full machine provision.
• Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism.
• Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
• Stay up‑to‑date with the latest product knowledge and industry trends through ongoing training and professional development.
• Conduct quality control checks to ensure that all repairs and replacements meet company standards.

Qualifications

• Field Service Engineering experience with electro‑mechanical systems.
• ATM experience is ideal but not essential.
• A drive to deliver on your daily calls, and fix things right the first time.
• A valid UK driving licence (max 6 active points).
• A methodical, problem‑solving mindset.
• Clear, confident communication & customer service skills.
• Willingness to travel and work weekends/holidays on rotation.
• No live or spent IVAs, or bankruptcies in the last 10 years.

Benefits & Perks

• £36,419 starting salary.
• Up to £1,000 onboarding bonus (dependent on experience and paid on passing probation).
• Performance Bonus.
• Company van, fuel, tools & fitted uniform provided – you can also use the van for personal use as long as you follow HMRC guidelines.
• 4‑on / 4‑off shift pattern – providing you with consistency & work‑life balance.
• Full training and ongoing development.
• 22 days holiday, rising to 23 days in the annual leave year after your first anniversary.
• Medicash private healthcare & wellness benefits.
• Salary sacrifice pension scheme for higher take‑home pay.
• Life insurance – 4×salary cover.
• Company Sickness Policy (CSP).
• Group income protection scheme – subject to qualifying criteria.
• Strong career growth opportunities in a growing business.

Brink’s is proud to be an equal‑opportunity employer.

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