Customer Consultant – Leeds

Customer Consultants are the first point of contact for Virgin Money customers. They provide exceptional service, resolve banking queries, and promote digital services.

Responsibilities

• Welcome customers to the branch and educate them on digital services.
• Resolve customer queries and provide product/service solutions.
• Collaborate with branches and Digital Experience Centre to ensure customers receive expert advice.
• Apply customer‑first behaviours: empathy, honesty, continuous improvement, and ownership of outcomes.

Qualifications

• Experience in a customer service environment.
• Great communication skills and ability to build rapport.
• Flexible and positive approach to meet dynamic customer needs.
• Drive to achieve team goals with pace.
• Keen interest in digital technologies and staying current.
• Alignment with customer‑first behaviours (empathy, honesty, push for better, get it done).

Benefits

• Private medical insurance.
• Competitive pension.
• Annual performance‑related bonus.
• Training and development.
• Salary sacrifice scheme benefits.
• Life assurance.
• Wellhub health and wellness options.
• Paid volunteering (up to 2 days/year).

Job Information

• Job Identification 3751
• Apply Before 06/15/2026, 10:55 PM
• Locations 1 The Penny Hill Centre, Leeds, LS10 2AP, GB
• Contract: 9‑month fixed‑term, full‑time, 35 hours per week, Monday to Saturday
• Salary: pro‑rata if advertised as part‑time

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