National Account Manager

As our UK National Account Manager, you’ll be the heartbeat of our partner agent relationships across the UK. You’ll combine commercial awareness with hands‑on relationship building, problem‑solving instinct, and a customer‑first mindset.

Key Responsibilities

• Partner Relationship Management: act as the go‑to contact for partner agents across the UK, building trusted relationships that feel like partnerships, not transactions.
• Contract Management: oversee the full lifecycle of partner contracts, from onboarding and training to renewals and performance reviews.
• Team & Process Building: help design and implement scalable account management processes and tools as the business grows.
• Client Entertainment & Engagement: organise and host events, dinners, and other social experiences with partner agents to maintain a strong, human connection.
• Customer‑Centric Problem Solving: own issues when they arise, resolving challenges quickly and keeping the partner experience front and centre.
• Account Growth: work closely with partners to help them expand their portfolios with Housr, identifying opportunities for deeper collaboration.
• Training & Support: ensure partners are confident with Housr’s systems and processes by delivering onboarding, training, and ongoing guidance.
• Internal Accountability: advocate for the partner internally, ensuring the wider Housr team delivers on our promises and exceeds expectations.

What we’re looking for

• Proven commercial experience in B2B Customer Success / Account Management
• Experience working in or with fast‑growth, customer‑facing businesses
• Experience with contracts, service delivery, or partner success is desirable
• Property, FinTech, or PropTech industry exposure is a bonus

Travel

Regular UK travel required. You must have a full UK driving licence and access to a car.

What we offer

• Compensation – Genuinely market competitive basic salary, plus uncapped commission
• Holiday – 25 days off, plus bank holidays each year
• Monthly Team Lunches – At the end of each month, we all grab lunch together as a team, and also have the afternoon off to focus on ourselves
• Company socials – A chance to let our hair down as a team. Past socials have ranged from paintball to ping pong tournaments – we’re quite competitive
• Brand New Central Office Space
• Hybrid Work Policy – We’re big advocates of in‑person collaboration. We’re in the office four days a week, with Thursday as a team‑wide work‑from‑home day.

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