Technical Documentation Manager

POSITION SUMMARY

The Global Manager, Technical Documentation will lead a growing global team responsible for developing, maintaining, and continuously improving all customer-facing and service-related technical content — including owner’s manuals, spare parts catalogs, service documentation, and other product literature.

This role will be accountable for defining and executing a multi-channel documentation strategy that enhances user experience, supports regulatory compliance, and enables scalability across print, digital, and online delivery platforms.

The ideal candidate combines strong leadership and organizational skills with a deep understanding of technical communication, content management, and digital publishing within a global engineering and manufacturing environment.

PRINCIPAL JOB DUTIES & RESPONSIBILITIES

• Lead and develop a team of 3-4 (and growing) technical documentation professionals across global locations (2 currently located in Brierley Hill, UK).
• Define and implement the global technical documentation strategy, aligning with corporate standards and brand guidelines.
• Oversee creation, translation, and maintenance of owner’s manuals, spare parts catalogs, service instructions, and other technical publications.
• Champion the evolution from traditional print documentation to modern, multi-channel delivery models (e.g., online, digital PDF, interactive web-based tools).
• Partner with R&D, Product Management, Regulatory, and IT to ensure documentation accuracy, compliance, and accessibility.
• Drive adoption of structured authoring tools, content management systems (CMS), and reusable content approaches.
• Ensure that the team is effectively engaged in supporting NPD and sustaining engineering efforts across ALL segments
• Develop and monitor documentation KPIs and continuous improvement plans to enhance efficiency, quality, and customer experience.
• Manage external vendors and translation partners as needed.
• Establish and maintain document control processes to ensure consistency and compliance across all product lines and geographies.
• Foster collaboration, knowledge sharing, and professional growth within the global documentation team

REQUIRED SKILLS, KNOWLEDGE, AND EXPERIENCE

• Bachelor’s degree in Technical Communication, Engineering, or a related field
• Experience in technical documentation, technical communication, or product information management roles.
• 3+ years in leadership, management, or team lead capacity.
• Experience managing or authoring content for complex mechanical or electromechanical products.
• Strong understanding of documentation standards, regulatory requirements, and best practices for global markets.
• Proven experience with content management systems (CMS), structured authoring (e.g., DITA or XML-based approaches), and digital publishing platforms.
• Familiarity with illustration tools, CAD-based graphics, and spare parts documentation processes preferred.
• Demonstrated success leading cross-functional initiatives and driving change across global teams.
• Excellent communication, collaboration, and organizational skills.
• Fluent in English (written and verbal); proficiency in additional languages is a plus.

COMPETENCIES

• Technical Expertise – Depth of knowledge and skill in a technical area.
• Fostering Innovation – Demonstrating support for innovation and for organizational changes needed to improve the organizations effectiveness.
• Results Orientation – Focusing on the desired end result of one’s own or one’s unit’s work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
• Establishing Focus – Developing and communicating goals in support of the business’s mission.
• Managing Performance – Taking responsibility for one’s own or one’s employees’ performance, by setting clear goals and expectations.
• Customer Orientation – Demonstrated concern for satisfying one’s external and/or internal customers.

PHYSICAL REQUIREMENTS

• Category Flexibility – The ability to generate or use different sets of rules for combining or grouping things in different ways.
• Deductive Reasoning – The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning – The ability to combine pieces of information to form general rules or conclusions.
• Mathematical Reasoning – The ability to choose the right mathematical methods or formulas to solve a problem.
• Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression – The ability to communicate information and ideas in speaking so others will understand.
• Speech Clarity – The ability to speak clearly so others will understand you.
• Information Ordering – The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules.
• Selective Attention – The ability to concentrate on a task over a period of time without being distracted.
• Visualization – The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
• Written Comprehension – The ability to read and understand information and ideas presented in writing.
• Written Expression – The ability to communicate information and ideas in writing so others will understand.
• Attendance – Regular attendance is required.
• Overtime – Must be able to work overtime, as required

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