Business Support Manager – School Improvement
Permanent
Grade D – £45,091 – £53,460
Consultation grade – subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
Children and Families Directorate
Previous applicants need not apply
We are seeking an experienced Business Support Manager to lead a business support team and help shape the delivery of the School Improvement Service within Children and Families.
This is a key leadership role, responsible for ensuring strong systems, effective processes and high‑quality support that enables the service to meet its statutory and improvement priorities.
The Role
You Will
- Lead and develop a business support team, setting clear expectations and building a positive, high‑performing culture.
- Design, embed and improve business processes and systems to ensure consistency, efficiency and good governance.
- Work closely with School Improvement leaders as a trusted partner, supporting planning, performance and delivery.
- Improve ways of working through better use of data, digital tools and streamlined processes.
- Ensure the service is well‑supported, inspection‑ready and able to respond to changing priorities.
About You
- Experience of managing business support or operational teams.
- Strong skills in process improvement, systems and governance.
- Confidence working with senior leaders and influencing change.
- A commitment to developing people and continuous improvement.
- A practical, solution‑focused approach in a fast‑paced environment.
Why Join Us?
This role offers the opportunity to lead, influence and make a real impact within a service focused on improving outcomes for children and young people.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
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