As a Development Voids Executive, you’ll take responsibility for managing void homes within NHG’s sales pipeline, ensuring every property is regularly inspected, well maintained and presented to the highest standard for prospective buyers. Working closely with the Sales Progression and Voids Manager, you’ll collaborate with internal teams and external partners to support sales targets by ensuring homes coming to market are safe, clean and ready to impress.
How you’ll do it
- Deliver excellent customer service: Ensure customers view homes at their best, providing a positive and professional experience throughout the buying journey.
- Manage void properties: Carry out regular inspections and ensure all homes are clean, safe and in good working order following completion.
- Identify and resolve defects: Work with the post‑construction team to address defects quickly and effectively.
- Manage snagging and repairs: Where issues are not passed to post‑construction, obtain quotations, oversee works and ensure quality standards are met.
- Support financial processes: Work with the Sales and Support Coordinator to ensure billing for void properties is accurate and up to date.
- Collaborate across teams: Work closely with the Head of Sales, Sales Executives and other internal teams to ensure all homes are checked bi‑weekly in line with NHG policies.
- Work responsibly: Follow all NHG and statutory policies, including health and safety and financial regulations.
- Hybrid working: Spend at least two days a week in an office, community, site‑based or partnership setting, with home working possible on other days depending on business needs.
The ideal candidate
You are a proactive, organised and detail‑focused professional who takes pride in ensuring homes are presented to the highest standard. You enjoy working collaboratively, solving problems and supporting a seamless sales process. You’re confident managing multiple properties, liaising with contractors and maintaining strong communication with colleagues and partners. You naturally reflect NHG’s values and bring these to life through your approach to teamwork, customer service and maintaining high‑quality standards.
Essential skills/experience
- Professional expertise: Experience managing void properties for sales.
- Knowledge of GLA guidelines.
- Strong communication and teamwork abilities.
- Excellent organisational and administrative skills.
- Proficiency in IT, including Microsoft Office.
Qualifications
None required.
Working arrangements
Spend at least three site days across various developments, with one office day and one work from home day, subject to business needs.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance – free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts – access to discounts at major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
- Interest free loans – season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme
- Life assurance x4 annual salary
All about us
Notting Hill Genesis is a not‑for‑profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees. For more information on what we do and what makes us different please visit: https://group.nhg.org.uk/careers/ We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
- If you are interested, please send your application now! Closing date is 23 June 2026.
- Successful candidates will be asked to do an assessment.
- Successful candidates will be invited to interview.
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk. This role is not eligible for sponsorship.
Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
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