Service Advisor – Toyota Chelmsford, Full time. Posted on … End Date: June 16, 2026. Salary: £28,000 base, £30,000 guaranteed first 12 months, £35,000 OTE. Job ID: JR100211. Full UK Driving License required.
About Steven Eagell Group
As an established, family‑run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry‑level positions through to senior leadership. As a family‑run business, we value teamwork, integrity and long‑term career development, creating an environment where individuals can grow and thrive.
Responsibilities
- Manage the service journey end‑to‑end and represent the Toyota brand while resolving customer needs.
- Build long‑term relationships with customers, providing exceptional aftersales customer care and guiding them to the right products and services.
- Provide accurate estimates, manage scheduling and workshop coordination, ensuring a seamless end‑to‑end service experience.
- Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction.
Qualifications
- Proven high level of customer service skills and enjoyment in working with people.
- Previous experience in customer service, preferably in an automotive setting but not essential.
- Strong communication skills, able to explain complex matters in understandable terms.
- Initiative and ownership of issues, proactive can‑do attitude.
- Ability to multi‑task and remain organised while switching between tasks.
- Team player who offers help and support to others.
- Willingness to learn and keep up to date with product and technical information, thriving in a high‑pressure environment.
Benefits
- 25 days annual leave + Bank Holidays and your Birthday Off.
- Long Service Awards / Colleague Recognition.
- Enhanced Maternity / Paternity at qualifying service length.
- Car Benefit Scheme after successful completion of a probation period.
- Sales Incentives.
- Comprehensive training provided.
- Company pension scheme.
- Death in Service.
- Access to high street discounts through Perk Box.
- In‑house, manufacturer & professional qualifications.
- Staff referral scheme.
- Access to medical cover through Simply Health.
If you’re ready to begin or further your automotive career with a supportive, customer‑focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer‑focused automotive company.
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